They work like any other reply except they are linked to Code actions, Webhook actions, or Zapier actions. Simply drag and drop a reply action beneath a trigger.
When and why to use Actions
Actions make it easy to create complex apps with dynamic output.
- Call an API and send back replies
- Personalize or customize responses (using time of day)
- Send an email
- Handover conversations
You create actions inside the Actions view either by creating Code actions, configuring Webhook actions, or Zapier actions.
Read more on Actions: