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- Khoros is now part of the IgniteTech family. Learn More.
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Monthly digest to provide all users a reliable snapshot of product updates, as well as any other resources that can provide inspiration or guidance.
Community Experience Surveys (formerly Value Analytics) enable you to gather responses directly from members through short in-product prompts. You control who sees the survey, when it appears, how of...
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Launching Best Practices
*Please log into Khoros Academy prior to accessing the recordin...
The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for educati...
Recent Content
Khoros Customer Data Retention and Destruction Policy
Data Retention Customer data is generally retained for the duration of the customer’s contract with Khoros. Exceptions to this include: Khoros Marketing: Data imported from various social media platforms is retained for a rolling twenty four (24) months before it is automatically purged. Khoros Care: Data imported from various social media platforms is stored for the life of the agreement but can be viewed directly in the platform only for 24 months. Data can be exported from the Service via API for a period of 18 months. Khoros Community: Data processed within Khoros Community will be retained for the life of the agreement. While being retained, all customer data must be retrievable and maintained per applicable legal, contractual and regulatory requirements. Customer's data will be available for 30 days from the date of termination or expiration of the agreement. Once the agreement ends, the data will be returned to the customer, provided however Customer provides timely written request. If Data is declined by Customer, Customer agrees Khoros has no further obligation to retain Customer’s data. Deletion of the data occurs thirty (30) days after the expiration or termination of the agreement with the following exceptions: (a) as otherwise required by applicable law; (b) data on backup systems or media is maintained for 90 days in order to maintain sound business continuity practices and then deleted; and (c) log files are maintained for up to twelve months for security reasons and then automatically deleted. During and after the life of the agreement, Khoros can use aggregated and anonymized data for metrics and reporting purpose. This data does not include any personal information and does not include any information about the customer or the end user. Data Backup and Restoration Backups are taken at least every day and every week and are encrypted using AES 256-bit information and are over written every ninety (90) days. Access to the backups is restricted to authorized individuals. Offsite backups are kept in a secure facility. Backups are made daily and weekly. We conduct backup restoration testing every twelve (12) months. Data Destruction At the expiration or termination of the agreement, if the customer wishes to have a copy of its data, we securely provide the information to the customer for: (i) Khoros Community content, at one time and at no charge, in a machine-readable format, and at Khoros' option, either in a single data extraction or multiple data extractions; and (ii) all other Khoros Services, customer may download the content itself in a comma separated value (.csv) format. Khoros may provide additional reasonable assistance for data extractions at Khoros’s standard Professional Services rates. The availability of Content for extraction or downloading from certain Services will be limited as described above within the Data Retention section. The data is made available for 30 days from the agreement expiration or termination, after which time it is deleted in accordance with the above 'Data Retention' Section. The active data bases are also dropped from the production servers as well after the data extraction is transferred to the customer. Once the media used for storage is retired it is scrubbed or destroyed using NIST SP 800-88 guidelines.Khoros Care: Direct Data Access Update
1 MIN READ Following our recent efforts to better protect the Khoros Care platform from abnormally high loads and to provide consistency across Care for historical data access directly available, data in Agent View and Manage View will be limited to 2 years. As always, for customers requiring routine access to data beyond that range, we encourage the implementation of local data store using our available export APIs. You may notice this change in effect already. Otherwise, the change will be pushed to your system within the next 10 days.Khoros Care v25.06.2 Release Notes
2 MIN READ The Khoros Care Release version 25.06.1 includes Survey and Welcome Response support for LinkedIn private messages, an increase in the character count of LinkedIn public messages, a new Post Status Escalation tag, and increased visibility of hashtags in agent responses.
Aurora Community: Exploring Community Experience Survey
Are you looking to elevate your brand's community engagement and gain deeper insights into your audience's needs? The Community Experience Survey within Aurora is your key to collect actionable feedback directly from your community member, empowering you to optimise user satisfaction and drive strategic growth. Whether you're new to Aurora or seeking to maximize the survey tool's potential, our 45 minute one-on-one product coaching session will equip you with the skills to harness these features effectively. Topics covered in the coaching session Navigating the survey tool Optimise survey design Configuring survey features Best practice for real impact Notes - Admin level access to Aurora is recommended to conduct the call. 👉Click here to Sign Up Resources:- 1. Community Experience Surveys Are Now Available in Aurora 2. Creating a survey 3. View survey results 4. Best PracticeUsing the Khoros Bulk Data API
The Community Khoros Bulk Data API provides a daily extract of event logs for a specified community, available in either JSON format or as a flat CSV file. (Refer to the attached example export at the end of this article for details.) Khoros event logs capture client-side request information along with all related details tied to the requests. In the Community Analytics, events are aggregated into metrics such as Page Views, Posts, or Likes counts. Importantly, the Bulk Data API excludes traffic from bots and crawlers, ensuring that event data closely resembles what is reported in Community Analytics. You can utilise this API to store community event logs for specific days in your own database. This enables you to use your preferred reporting tools to create custom metrics, key performance indicators (KPIs), and reports, which you can schedule and run automatically on a regular basis. For more information about using the API and details regarding the captured events, please refer to the Developer Documentation Portal.Instructor-Led Training on Spam Management for Khoros Communities Classic
Recording from this live webinar can be found in Khoros Academy: Spam Management for Communities Classic *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the recorded session are attached below. Wednesday, Oct-23-2024 12pm UTC and 8pm UTC You asked and we listened! As spammers become more tech and AI savvy, our customers are seeing a significant increase in spam across their online communities. Khoros is now offering live Instructor-Led Training on Spam Management for Khoros Communities Classic to help our customers. In this live training, you will learn how to: Mark, report, and manage spam posts. Manage community users who post spam content. Determine the ideal Khoros best practices for Community spam management based on a given scenario. Whether you are looking to deepen your expertise, onboard new team members, or stay updated on the latest features and best practices in spam management, we are here to help.Instructor-Led Training on Spam Management for Khoros Communities Aurora
Recording from this live webinar can be found in Khoros Academy: Spam Management for Communities Aurora *Please log into Khoros Academy prior to accessing the recording link above. Q&As from the recorded session are attached below. Thursday, Oct-24-2024 12pm UTC and 8pm UTC You asked and we listened! As spammers become more tech and AI savvy, our customers are seeing a significant increase in spam across their online communities. Khoros is now offering live Instructor-Led Training on Spam Management for Khoros Communities Aurora to help our customers. In this live training, you will learn how to: Mark, report, and manage spam posts. Manage community users who post spam content. Determine the ideal Khoros best practices for Community spam management based on a given scenario. Whether you are looking to deepen your expertise, onboard new team members, or stay updated on the latest features and best practices in spam management, we are here to help.Launching on Khoros Communities: Session #1: Why Communities Aurora? | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Why Communities Aurora? *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may view the recording via this link. Q&As from the recorded session are attached below. Tuesday, Dec-17-2024 1pm UTC and 9pm UTC In today’s ever changing digital world, to retain and keep customers satisfied, customer engagement tools must be ever evolving, most importantly your engagement communities. Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this live training, you will learn how to: Identify the value of Aurora Have an understanding of the overall process for upgrading to Communities Aurora. Whether you are looking to prepare for your launch on Aurora or simply learn about the top features of Communities Aurora, we are here to help!
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