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Support Notifications
Khoros Support tracks a notification list to always keep you and your team up to date on news about our product as well as specifics for your particular environment. These notification lists are used for: Khoros Communities and/or Care upgrade notifications Maintenance that falls outside of the standard maintenance windows Miscellaneous product updates For notifications of any system-wide availability updates, potential issues with critical third party services (such as Facebook or Twitter) that we learn about, or any other mass outage of our platform, please subscribe directly to status.khoros.com via email or SMS. If you purchased the Gold or Platinum support package and have access to the Case Portal. Please contact Supportany time to update either notification list and ensure members of your team/organization are notified of important updates!API v1 docs gone since Atlas migration to Aurora
Link for API v1 documentation used to point at this Classic instance at devdocportal.khoros.com (which I think used to be pointing at the same Classic instance that community.khoros.com ran on): https://devdocportal.khoros.com/t5/Community-API-v1-Reference/bd-p/restv1docs?section=commv1&page=apiv1home Since the Aurora migration of Atlas two weeks ago accessing this URL just returns a "Cannot find community" generic error. When can we expect this v1 doc to be back? It's currently becoming a major blocker for a bunch of development initiatives I'm involved in.Does anyone know how to change the display title of Custom Fields in Aurora?
So I've figured out custom fields in Aurora using the new GraphQL API and I have a few test options in our stage instance, but I'm wondering if there's a way to change what displays in the UI. I've read through the dev docs on text key overrides and all the docs on custom fields and I haven't found anything about the display title for these in the UI. I'm guessing it has to do with either a form override or a text key override, but the docs on both are pretty sparse. Wondering if anyone else has figured this out yet. Thanks! Here's an example of what I'm talking about. We have a custom field on the user entity called "My School" and "myTest" and in the UI it shows "Value of [custom field name]". That's what we'd like to change, if at all possible.
Seeking Advice on Restricting Access to a posts to those who have the permalink.
Hi everyone, I’m facing a challenge in Khoros and could use some advice. I need to occasionally create specific posts and share permalinks via email with a customer base. However, we don’t want these posts to be accessible to random users browsing our community site. Most importantly, we do NOT want the root folder to be accessible, so that we can prevent users from accessing the repository of posts or easily gathering all the posts that we publish over time. Any suggestions on how to achieve this would be greatly appreciated! Thank you in advance. Fergal
TinyMceEditor is undefined
Hi, I have a simple custom component: <form id="pmUpdateForm"> <textarea rows="" cols="" id="pmUpdate"></textarea> </form> <@liaAddScript> ;(function($) { $(document).ready(function() { tinymce.init({ selector: 'textarea#pmUpdate', height: 150, menubar: false, plugins : "paste", paste_text_sticky : true, setup : function(ed) { ed.pasteAsPlainText = true; } }); }); })(LITHIUM.jQuery, LITHIUM.TinyMceEditor); </@liaAddScript> I added the above component into one of the quilts. After the SDK push I always see Uncaught ReferenceError: tinymce is not definederror. I know why this error occurs but w.r.t Khoros, I am not able to figure out where to look. There is no official documentation about tinyMceEditor in atlas on how to use it.
400/404 error on POST request
Hey, I'm trying to do my very first POST API call and currently getting stuck. I know there are other solutions for what I'm trying to do, but I'm also trying to learn something rather than straight up copying & pasting. <#assign boardID = coreNode.id /> <button id="subscribe">Subscribe</button> <@liaAddScript> (function($){ $(document).ready(function(){ $("#subscribe").on( "click", function() { $.ajax({ url: "/api/2.0/subscriptions", dataType: 'json', data: { "data":{ "type":"subscription", "target":{ "type":"board", "id":"blueprints" } } }, method: 'POST' }).done(function(response) { console.log('Success'); }).fail(function() { console.log('Fail'); }) }); }); })(LITHIUM.jQuery); </@liaAddScript> When I click my button on the page, I get a 404 error in the console: GET https://community-stage.blueprism.com/api/2.0/subscriptions?data%5Btype%5D=subscription&data%5Btarget%5D%5Btype%5D=board&data%5Btarget%5D%5Bid%5D=blueprints 404 (Not Found) I assume I'm doing something wrong, but I can't figure out what. I've tried subbing the variable for the ID of the board too and the URL is the same, with the same 404 error. The only thing that's sprung to mind is that the API's don't work with the CNAME and I need to use the original domain for our staging site? Thanks in advance.Using the Khoros Community Case Portal
This article refers to Khoros’s own implementation of the Case Portal within the Khoros Atlas Community. To access the Atlas Case Portal Register for Khoros Atlas using the email address you log into the Khoros Platform with, and follow the email verification steps. Once registered and verified, email support@khoros.com and provide the following information: Full Name Email Address Khoros Atlas community username Whether or not you will need access to all of your organization’s cases. What environment/Khoros product you will need access for You will receive a confirmation email once the team has granted you with access, at which point you will be able to access the Case Portal. Creating a New Case Click Create Case. 2. Fill out the form, including as much detail as possible, attach screenshots where relevant, and save your Case. Looking for an existing case Go to the main Case Portal page to view all open/resolved cases that you personally created. From here you can both search for your case by Case # or subject, and review the status and last response for each Case. If you requested access to the organization's cases, you can view them by clicking on 'Account Cases' Managing Existing Cases Click on the title of an existing case. 2. To Reply to the Case, scroll past the Case Details sections to the thread of comments beneath. Add a new Comment to reply and update the Case. 2. ToClose a Case, click Close Case at the top right corner of the page. Additional Information Guide to reporting issues Troubleshooting the Atlas Case Portal If you experience any issues while navigating the Case Portal, please submit a new Case and the team will investigate. If you are unable to submit a new case, please contact support@khoros.com with details of the issue you are experiencing.
