Recent Content
Aurora Product Coaching Session: Spam Management Best Practise
Khoros Communities platform offers several settings and features that allow you to mitigate Spam in your community. Join ourSpam Management Best Practice coaching session to identify, filter and deal with spam effectively. Our coaching session will guide you through the practical tips and techniques to help combat spam and help maintain the hygiene of your community. Topics covered in the coaching session Overview of Aurora spam settings and functionality Manage Content dashboard related to spam management and its features Using roles and ranks to configure permissions to check spammers Content Filters Best practice tips Notes - Admin permissions are required to conduct the call. To schedule the session with our Product Coach Click here to Sign Up 👈 Don't see a time that works for you? Please either reach out to your CSM or email the Product Coaching team directly atproductcoaching@khoros.com. Related Resources Enable Spam Management Community Spam Management Review Posts Captured as Spam Khoros Academy: Communities Moderation Essentials Khoros Academy Instructor Led Training: Spam Management for Communities AuroraAurora: About images and video
Most communities enable members to add images and videos to their content. Rich media makes content more visually striking and drives member interest and engagement. Note: Image and video moderation is done in conjunction with content moderation so that inappropriate content is not published to your live site.Learn more about content moderation. Copying content from a Google Doc to Khoros Communities is unaffected by the document's ownership since these are separate applications. However, for images in the content, the community first stores them in its storage, requiring access to the original resource. If the Google Doc is not publicly accessible (i.e., permissions are not set to "Anyone with the link"), the image links will be blocked for users in the community. While writing content, members can add images and videos by: Clicking the Insert Media button in the Content Editor toolbar Dragging and dropping images or videos directly into the Content Editor Copying and pasting images and videos via the clipboard Inline image editing When writing or editing content with embedded images, you perform several quick editing actions. While editing your content, you can click an image to access the sizing controls. Click the small, medium, or large options to choose the image size that best fits your space. Note: You can use the Content Editor toolbar to indent or align the image within the column. Tip: Center-align images in the column to prevent text from wrapping around the image. You can also add a caption for your image, which displays below the image. Finally, you can click the person icon to add Alternative text that describes the image for the visually impaired. Image Viewer When viewing content in a piece of content, you can click any image to view it in the image preview pane. Use the left and right arrows to scroll through any other images in the post. Click the Download option in the top-right corner of the viewer to download a local copy of the image. Banner images for blogs Aurora communities enable you to add banner images to blog posts. You can create and upload your own image or find an image in an online library, powered by Unsplash. Learn more about creating a blog post. Related topics: Manage image and video settings and permissionsCommunity Learning Labs Session 3: Building a business case and getting internal alignment
Watch this on-demand webinar to learn about what you need to build a business case for your community. Strategic consultant Brian Oblinger covers the best practices for mapping community goals to company goals, how to forecast ROI for the business, and getting alignment on your project. Watch session 3: https://khoros.com/resources/community-learning-labs-session-3 View the entire series: https://khoros.com/resources/community-learning-labs
SDK Preview mode doesn't seem to be working?
Hello fellow devs - I'm very new to GitHub, so I am unsure if this is something I've set up wrong, or if something isn't working in Aurora. I have the SDK installed, and the orange box at the bottom of the screen indicates the SDK previewer is running (it never goes away, even when I haven't started anything in the terminal yet, as a matter of fact). I make the npm run start command in terminal, and I can see an orange outline on a widget I've made changes to - but the changes don't actually reflect in the browser, even upon refresh. Clearly it knows something is different because the outline is there. But the change (like adding a new word to a block of text) isn't there. Is there a trick to getting the preview plugin to work? I've exited out of it from terminal now, and the outline won't go away anymore, even after going in and making the change to the widget directly, saving, and resyncing everything from the stage-main branch. What should my order-of-operations be if I want to work in VS code and see my changes in the previewer of the browser? I am convinced this is a me problem and not an Aurora problem. :( What I did, in order: Merged my working branch with stage-main Opened the HTML for a custom widget on my working branch Opened terminal and ran npm run start Added text to the custom widget Refreshed the page in browser Orange outline on the widget shows, but not the new text. Double checked I didn't accidentally break the HTML; I did not Refreshed again, still nothing. Internal frustration Exited npm with Ctrl+C in terminal Refreshed page again, orange box still there Copied the updated HTML from VS Code, edited widget in browser, pasted, saved - change is exactly what I expected More internal frustration Decided to ask for help here Thank you in advance to anyone who can help!
2024 Khoros Holiday Production Freeze
To help with ensuring that we provide the best service possible with the appropriate resources, Khoros has annual holiday freezes for our infrastructure on the Khoros platform. To limit changes that may cause business-impacting problems during Khoros company holidays, we have the following dates scheduled for the freeze. 2024 Freeze Schedule November Freeze:Monday 11/25/2024 12:01am PT – Monday 12/2/2024 11:59pm PT Winter Holidays Freeze: Monday 12/16/2024 12:01am PT – Wednesday 1/1/2025 11:59pm PT What is the purpose of these events? The main purpose of this exercise is to limit any changes that can cause business-impacting problems while we’re short-staffed during company holidays. Outages and Severity 1 Issues This does not impact our ability to manage outages or other severity 1 level issues. What environments does a "freeze" affect? Our infrastructure "freezes" are company wide and affect all Khoros products and applications internally, though overall impact for each product will vary. During these timeframes, no Production level changes (e.g.: infrastructure, manual plugin deployments, new launches, upgrades, etc.) will be approved or allowed to be executed.Aurora: Manage Content Dashboard
The Manage Content dashboard is a one-point stop for: Managing drafts & published content: authors can manage blogs & KB drafts as well as published posts/articles. Content management: moderators can maintain a healthy community. Read on to learn more. Managing drafts & published content As an author, you may want to save your content to share it with other members for review or come back and edit contentlater to add more info or make any corrections. After you have saved any drafts, you can access them from the Drafts tab in the Manage ContentDashboard. Depending on your permissions, you can view all your drafts and other members' drafts. You can also view the author and any co-authors as well as when the article was last updated. Learn more about draft blog contentand draft knowledge base content. Learn more about Content Management and Approval. Content management Spam Community spam management tools run in the background and each new post is logged and tested for spam. The tools automatically test posts against a complex set of rules. Our system learns about your site content as it monitors all your boards and forums, enabling it to improve its content filtering over time. All posts classified as spam are moved to theManage Content dashboard on the Spam tab. Admins and moderators can review and recover the spammed posts, if needed. Learn more about spam management. Abuse To combat abusive content, members with appropriate permissions can report any content or private messages they find inappropriate in the community. You can report any content or private messages that you find violent, harmful, misleading, or other specific reasons. When you report a content, the content is listed on the Abuse tab in the Manage Content dashboard. Admins and moderators can manage this reported content with various options available out of the box. Learn more about abuse management Moderation Moderators constantly monitor community activity by reviewing content for appropriateness based on the guidelines you’ve put in place for your community. Using theModeration tab in the Manage Contentdashboard, moderators can quickly review and process large volumes of user-generated content. Depending on how you’ve set up your moderation process, content can be reviewed either before or after it is published to the community. From theModerationtab, you can moderate forum posts and replies, blog comments, and knowledge base comments. Also, you can view the posts or private messages that are rejected as spam, abuse, or for other reasons and take further action on these posts. Learn more about Moderation. Tags From time to time, you might want to review the tags used across the community to understand how the content is being categorized and organized. This can also be one of the factors to understand members' engagement and contribution to the community. Admins and members with the Manage Tags permission can access the Tags tab in the Manage Content dashboard, where they can review the complete list of tags. Learn more about reviewing tags added in the community.Aurora Product Coaching Session: Community Settings Overview
Are you new to using Community Settings, need a refresher or have recently been tasked with administrative duties for your Community? Click Here to Sign Up for this introductory 1-on-1 coaching session that will provide you with a high level overview of how to navigate and use the Community Settings tool.Using LiQL or SQL on Aurora instead of GraphQL?
We had an LiQL query we were using for years to surface community posts on our help center, and following the move to Aurora we need to update this to GraphQL. However, the developers on that team would prefer SQL/LiQL as their system is not set up for GraphQL. Is it possible to still use LiQL or SQL queries while on Aurora?About Aurora Blogs
A blog is basically an online journal or diary, often with references or links to other sites. Blog posts drive website traffic, promote your products and services, and also help you build trust with your customers and prospects. They also boost your social-media presence. Blog posts are usually written by a single author, and other community members add on with comments. Blog comments are associated with posts in the same way that replies are associated with messages in a forum. Each Blog has a front page that lists the most recent posts. From any Blog page, members with appropriate permissions can: Publish blog posts Edit drafts or edit previously published blog posts View the revision history of published blog posts Follow or unfollow a blog or content within the blog Those with admin permissions have additional tasks they can perform related to the following: Blogs Create a Blog board Edit Blog board settings Blog Posts Delete a post Move a post Block edits on a post Comments and Replies Comments and replies on posts About threaded replies and comments Block or allow comments and replies Move a comment or reply Content Management Content Management Dashboard Overview of Content Workflow Widgets Recent Content Top Content Places Info
