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Atlas Updates, March 2020

Community Manager


Below you’ll find the updates made to Atlas in March 2020. If you have any questions, please let us know in the comments below. 



SSO set up between Marketing and Atlas 

  • We’ve set up single sign-on for Marketing customers which allows them to register and sign in to Atlas using their Marketing credentials. Previously they had to email Support or CommunityHelp to gain access to gated content in Atlas, but SSO has made these requirements are no longer necessary for Marketing customers. For more information read this FAQ.  

Group Hub: Crisis Management

  • This group is for customers, partners, and employees to share content, best practices, and collaborate on ways to handle digital customer engagement during crises like the COVID-19 pandemic. Examples include sharing templates for customer messages in Communities, Marketing, or Care solutions, tactics for directing people to self-service or announcing webinars and blogs that we have on the topic.

Crisis Management Expert Event area 

  • A new public area for questions about how to better serve people digitally in a crisis.  On Tuesday, March 24th an Expert Event was held with our most experienced customers, employees, strategists, consultants, and partners. These individuals spent time answering questions and sharing best practices around digital engagement, community management, and customer support in a crisis. 

Terms of Service added to the footer 



Float topic for self 

  • Fixed the issue where the ‘float topic for self’ feature was not working. 

Renamed and moved Guidance and Advice category 

  • Renamed the Guidance and Advice category to Crisis Tips and moved it to the top level for the duration of the pandemic. 
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