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Happy 5th Birthday, Lithosphere!

Retired Community Manager

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 Can you believe it has already been 5 years since Lithosphere was originally launched

 

What started out as a small company community for peer to peer support, has grown exponentially over the years and evolved to become a leading resource for best practices, thought leadership,  product support and training for customers, partners and employees alike.

 

 

 

We have much to celebrate and be thankful for, and all of our community members have had a huge part to play in our success. Here's an overview of our journey to this day:

 

  • There have been 36,000+ overall net posts across the community, made of:
  • Over 7,000 forum topics created and 20,000+ replies
  • 1700+ accepted solutions which have been viewed almost 700,000 times!
  • More than 30,000 kudos given
  • Over 1300 ideas submitted
  • Our ever growing knowledge base has more than 915 published articles which have been viewed around  265,000 times
  • 1100+ blog articles and more than 2300 blog comments
  • More than 3700 customers have joined the community over time

 

There were some great milestones over the past year as well:

  • Revamped Lithosphere's UI and unveiled our new Support portal [view the announcement]
  • Expanded our Developer Network, which has been very successful, to include full REST API documentation, getting started guides and tech blog
  • Increased our accepted solutions by 123%
  • All time record of 47 amazing social customer experience stories submitted for the Lithys

 

Whats next?

We're continually working to enhance the community and are currently focusing on improving the navigation and structure, and re-organizing our documentation based on your feedback.

 

We'll also be revamping our current superusers program to recognize Lithium advocates and the different levels of community participation that make up our amazing community. This means more recognition, new benefits & opportunities to inspire greater levels of achievements and closer involvement to help improve Lithium products, processes, and services.

 

Stay tuned for more details on the rollout of these changes!

 

There have been many great suggestions over time that helped us shape the community to what it is today. If there are things you have been hoping to see improved or implemented, don't be shy and let us know your thoughts!

 

 

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Time to celebrate!

To celebrate Lithosphere's 5th birthday, we'll be hosting a contest running over the course of September to show case all the creative ways our customers have found to highlight anniversaries and milestones on their own communities - and of course, there will be prizes! 

 

The contest will launch Monday September 9th and be open to submissions for 2 weeks so you have plenty of time to dig through your archives and craft your entry.

 

Keep your eyes peeled for the official announcement that will contain all the details and regulations.

 

 

 

Thank you all for taking the time to share your knowledge, ideating to improve our products, showing appreciation for your peers and collaborating to find solutions! It has been an incredible journey and Lithosphere wouldn’t be what it is today without you!

 

photo by spool32

Tags (2)
11 Comments
Occasional Advisor

Can't believe I missed this birthday! Congratulations indeed, and so glad to see the Lithosphereans keeping this community going stronger than ever!