cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Trainings and Certifications at LiNC'16!

Lithium Alumni (Retired)

 

banner.jpg

Lithium Training Services is thrilled to announce that we’ll be offering more training and certifications options than ever before at LiNC ’16! Our pre-conference workshops are scheduled for Wednesday, June 8th and will include Social Strategy Foundation certification and Community Manager Certification Level II, along with our brand new Community Configuration & Administration course. We’ll also be introducing two brand new half-day Master Classes developed and taught by Joe Cothrel (@JoeC)—for those who are interested in taking a deeper dive into Community Metrics & Benchmarking and ROI.

 

Detailed descriptions about each offering can be found below. You can register for the conference and training workshops here.  If you have any questions, please reach out to us at education@lithium.com.

 

With offerings for everyone from those brand new to Lithium to experienced Community Managers, we are sure you will find something that captures your interest. We look forward to seeing you at LiNC ’16!

 

 

newtraining.png

Community Configuration & Administration

Target Audience: Beginner/Intermediate Community Managers and Administrators

 

Designed for Community Managers and Administrators who are new to or relatively inexperienced with the Lithium platform, this course introduces users to the Community Admin—the control center for configuring the primary settings and performing ongoing administration. Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Through interactive lectures and hands-on exercises, students will get the opportunity to evaluate the importance and impact of different configuration and administration settings.

 

Topics covered include:

  • Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base
  • Community Structure and the rules for promulgation of settings
  • Permissions and roles
  • Ranks
  • Studio features for Community Managers
  • Moderator Tools
  • Measurement through Metrics and Lithium Social Intelligence (LSI)
  • Community Health Index (CHI)
  • Accessing Help and Documentation

 

The program includes seven hours of live training from Lithium’s subject matter experts. Participants will receive a certificate of completion at the end of the training, along with additional digital assets.

 

 

Community Manager Cert II.png

Community Manager Certification Level II

Target Audience: Beginner/Intermediate/Advanced

 

Are you one of the 500+ people who are Lithium Certified Community Managers? It's time to take it to the next level with Community Management Certification II. Community Manager Certification II prepares you to achieve higher performance in four areas:

  1. Growing community membership and participation
  2. Developing and managing super users
  3. Managing company participation
  4. Driving business transformation

 

For each area, you’ll learn the key challenges faced, the tactics that separate success from failure, and the elements that make a program complete. Building on the foundation laid with Community Manager I, this new course includes more data points, deeper case examples, new reusable assets, and more opportunities to collaborate with fellow attendees.

 

The course is designed for community managers, executive or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today. Those who successfully complete the course and exam will earn Lithium’s new Level 2 Certification in Community Management.

 

The program includes six hours of live training from Lithium’s subject matter experts and a 90-minute certification examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.

 

Prerequisite: We strongly recommend you complete Community Management Certification I before attending this workshop. Anyone who registers for CMC II will receive $200 off the price of the web-based CMC I course.

 

 

Social Response Cert.png

Social Strategy Foundation

Target Audience: Intermediate/Advanced/Expert

 

The Social Strategy Foundation certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. This new certification is built around the latest LSW technology: it’s filled with practical examples showing best of class integrations with the entire Lithium platform.

 

Participants will come away with an actionable plan for high-scale, efficient customer engagement and response, and will gain the following professional benefits:

 

Tactical Mastery

  • Learn how to best engage with customers on the social web
  • Understand why Marketing and Customer Care are merging
  • See proven techniques to build advocates
  • Understand the impact of social technology on your business

 

ROI Connection

  • Learn how to identify, define, and measure ROI for customer care
  • See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction
  • Identify and measure your success in the context of your business objectives

 

Thought Leadership

 

Taught by Lithium’s best-selling author and recognized social technology leader Dave Evans, this course is designed for teams wanting to push their implementation of social technology beyond the traditional areas of support, sales, marketing, and PR, for those who want to tap the inherent knowledge of their entire organization to build stronger advocates faster through customer engagement and response on the social web.

 

The program includes six hours of live training from Lithium’s subject matter experts and a 90-minute certification examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.

 

 

newtraining.png

Masterclass on Metrics and Benchmarking

Target Audience: Intermediate/Advanced

 

At LINC 2015, a one-hour session on metrics and benchmarking was one of the most popular and highly rated sessions. In this new half-day session, we’ll delve deeper into the topic, focusing on the metrics available in Lithium Social Intelligence (LSI). You will learn:

  • How to understand, prioritize, and classify the metrics in LSI, including new metrics on user success, satisfaction, and likelihood to refer.
  • What LSI reports advanced users commonly configure, export, and schedule.
  • How to create your own reports in spreadsheet applications like Microsoft Excel and Google Sheets, using data from LSI.

 

We’ll also discuss benchmarking methods and options that are available through Lithium’s Customer Success program, so you can collaborate effectively with your CSM to produce the most relevant and useful benchmarking results.

 

Attendees in this session are assumed to have general familiarity with the metrics and reports available in LSI and a basic working knowledge of spreadsheet applications.

 

The course is led by Lithium’s Chief Community Officer Joe Cothrel, whose experience includes helping more than 300 organizations create successful community efforts.

 

 

newtraining.png

Masterclass on Return on Investment

Target Audience: Intermediate/Advanced

 

Like our session on metrics, a one-hour session on return on investment was one of the most popular and highly rated sessions at LiNC 2015. In this new half-day session, we’ll look at ROI in depth, including:

  • The most common value propositions for community ROI, including increased sales, reduced cost, increase satisfaction, and more.
  • The data required for calculating ROI, including both community data and data from other business systems.
  • Examples of ROI calculations and results from leading Lithium customers, across a range of community use cases and industries.

 

The session will conclude with an interactive exercise in which attendees who come with a completed pre-session worksheet will be able to use formulas and data points shared in the session to create their own ROI calculations.

 

Attendees are expected to complete the pre-session worksheet and have a basic working knowledge of spreadsheet applications.

 

The course is led by Lithium’s Chief Community Officer Joe Cothrel, whose experience includes helping more than 300 organizations create successful community efforts.

 

What workshop will you be taking? Share that in the comments below!

 

Related Blogs

 


small.jpg

Jordan Suffin (@JordanS), Director of Training Services. Jordan joins Lithium from Incite Informatics,  and also worked at MicroStrategy for 16 years, holding various education roles. 

 

 

 

2 Comments
Honored Contributor

I like the looks of the master classes hopfully i'll get to Linc this year to give them a go 🙂 

Esteemed Contributor

Any chance of a cloning machine being invented by then so I can attend as many as possible?  Smiley Wink