Brian Oblinger is a Senior Social Solutions Consultant at Lithium, applying his 7+ years of experience in community management and moderation to help customers get the most out of their communities.
For many organizations, it might sound something like this:
“You’re hired! Now go run our entire social program! Be sure to make us extra social-y!”
“We know that you’ve been working in <insert department name here> for the past few years. Do you think you can run a community thing for us? By the way, that’s not really a question. You can start today.”
Or even this:
“We saw that you have a twitter account and have been responding to customers. When was that added to your job description? Oh, it wasn’t? Well, keep up the good work. Can’t wait to see the weekly report every Monday morning!”
No matter how you arrived on the community management scene, there are some things that you should know to help you get started. In a recent post on prdaily.com, Janet Aronica laid out 10 tips for the new community manager that ranged from tactics to tools of the trade. That got us thinking about some additional things we’ve learned in the last 10+ years at Lithium around Community Management, and naturally, we thought we’d share.
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