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Flow Advance: Fallback and handover

Flow Advance: Fallback and handover

Any project can expect input it has not been designed for. To deal with these situations, Flow allows you to create different fallback and handover scenarios.

 

Unknown trigger

Just like responding to any text input, you can design flows that respond to unknown input.

 

handover-flow.png
 

 

Just like any other trigger and flow setup, you can design what happens next.

 

 

Handing over to an agent

If you want to hand over a conversation to a human agent, you can do this by using the handover action.

 

2.png

By default, this will automatically pause the bot for a number of minutes.

Note: You can configure the pause duration within the project > brains settings screen.

Flow Advance: Fallback and handover

Any project can expect input it has not been designed for. To deal with these situations, Flow allows you to create different fallback and handover scenarios.

 

Unknown trigger

Just like responding to any text input, you can design flows that respond to unknown input.

 

handover-flow.png
 

 

Just like any other trigger and flow setup, you can design what happens next.

 

 

Handing over to an agent

If you want to hand over a conversation to a human agent, you can do this by using the handover action.

 

2.png

By default, this will automatically pause the bot for a number of minutes.

Note: You can configure the pause duration within the project > brains settings screen.

Last Reviewed:
12-27-2021 07:42 PM

Flow Advance: Fallback and handover

Any project can expect input it has not been designed for. To deal with these situations, Flow allows you to create different fallback and handover scenarios.

 

Unknown trigger

Just like responding to any text input, you can design flows that respond to unknown input.

 

handover-flow.png
 

 

Just like any other trigger and flow setup, you can design what happens next.

 

 

Handing over to an agent

If you want to hand over a conversation to a human agent, you can do this by using the handover action.

 

2.png

By default, this will automatically pause the bot for a number of minutes.

Note: You can configure the pause duration within the project > brains settings screen.

Version history
Last update:
‎06-16-2021 10:12 AM
Updated by:
Contributors