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Flow Designs: Count sessions per Channel or Widget

Flow Designs: Count sessions per Channel or Widget

How popular is your bot on different channels?

How to count sessions per Channel or Widget

In this guide we will show how to use the analytics export to count the session per channel. This works great if you would like to get more insights in the popularity or the different Web Widgets, Messenger channels or other integrations that you use.

A sessions is considered as a successful interaction between your app and a client, regardless the number of messages. 

After creating a conversational experience you can integrate it with different channels. You could add your chatbot to multiple websites, Facebook Messenger pages or WhatsApp. We will now show you how to get insights in the popularity of each of these channels by counting the sessions in three steps:

  • Export your Analytics
  • Download our Template
  • Copy data

Export analytics

Let's start by gathering data. Login to the Flow, and select Analytics from the menu. Click the export button and select a data range.

You will receive an e-mail that includes a download button when your download is ready. Download your files and unzip the folder. We will use the "sessions.csv" file.

exportdata1.png

Download Template

You can use the previous export to count the number of sessions per channel. To handle the data you can Download our Template in Spreadsheets or you can follow up with other software. In this guide we will continue with our template.

Download Template

The template consists of three separate tabs: Instructions, Data and Dashboard. The Data tab is the only one that we'll be changing.

Copy data

We can now combine your export with our template.

  • Open "sessions.csv" from your export and select all and copy the data.
  • Open the "Data" tab from the downloaded template. Select all and paste your data
  • Visit the "Dashboard" tab from the downloaded template and you will see the sessions per channelId

Which channelId is which channel or Widget?

The channelId can be retrieved from the Integration section within the Flow app . Select your integration and copy corresponding link/URL.

Find you URL

https://app.flow.ai/5b55dcaf-8f84-4f3c-bb6b-1b022bb78940/channels/ab86e27a-8901-4d77-8536-bf30f601acc4

channelId

ab86e27a-8901-4d77-8536-bf30f601acc4

Channel Name

Test Widget
 

channelId2.png

 

Labels (1)

Flow Designs: Count sessions per Channel or Widget

How popular is your bot on different channels?

How to count sessions per Channel or Widget

In this guide we will show how to use the analytics export to count the session per channel. This works great if you would like to get more insights in the popularity or the different Web Widgets, Messenger channels or other integrations that you use.

A sessions is considered as a successful interaction between your app and a client, regardless the number of messages. 

After creating a conversational experience you can integrate it with different channels. You could add your chatbot to multiple websites, Facebook Messenger pages or WhatsApp. We will now show you how to get insights in the popularity of each of these channels by counting the sessions in three steps:

  • Export your Analytics
  • Download our Template
  • Copy data

Export analytics

Let's start by gathering data. Login to the Flow, and select Analytics from the menu. Click the export button and select a data range.

You will receive an e-mail that includes a download button when your download is ready. Download your files and unzip the folder. We will use the "sessions.csv" file.

exportdata1.png

Download Template

You can use the previous export to count the number of sessions per channel. To handle the data you can Download our Template in Spreadsheets or you can follow up with other software. In this guide we will continue with our template.

Download Template

The template consists of three separate tabs: Instructions, Data and Dashboard. The Data tab is the only one that we'll be changing.

Copy data

We can now combine your export with our template.

  • Open "sessions.csv" from your export and select all and copy the data.
  • Open the "Data" tab from the downloaded template. Select all and paste your data
  • Visit the "Dashboard" tab from the downloaded template and you will see the sessions per channelId

Which channelId is which channel or Widget?

The channelId can be retrieved from the Integration section within the Flow app . Select your integration and copy corresponding link/URL.

Find you URL

https://app.flow.ai/5b55dcaf-8f84-4f3c-bb6b-1b022bb78940/channels/ab86e27a-8901-4d77-8536-bf30f601acc4

channelId

ab86e27a-8901-4d77-8536-bf30f601acc4

Channel Name

Test Widget
 

channelId2.png

 

Labels (1)
Last Reviewed:
08-14-2022 06:28 PM

Flow Designs: Count sessions per Channel or Widget

How popular is your bot on different channels?

How to count sessions per Channel or Widget

In this guide we will show how to use the analytics export to count the session per channel. This works great if you would like to get more insights in the popularity or the different Web Widgets, Messenger channels or other integrations that you use.

A sessions is considered as a successful interaction between your app and a client, regardless the number of messages. 

After creating a conversational experience you can integrate it with different channels. You could add your chatbot to multiple websites, Facebook Messenger pages or WhatsApp. We will now show you how to get insights in the popularity of each of these channels by counting the sessions in three steps:

  • Export your Analytics
  • Download our Template
  • Copy data

Export analytics

Let's start by gathering data. Login to the Flow, and select Analytics from the menu. Click the export button and select a data range.

You will receive an e-mail that includes a download button when your download is ready. Download your files and unzip the folder. We will use the "sessions.csv" file.

exportdata1.png

Download Template

You can use the previous export to count the number of sessions per channel. To handle the data you can Download our Template in Spreadsheets or you can follow up with other software. In this guide we will continue with our template.

Download Template

The template consists of three separate tabs: Instructions, Data and Dashboard. The Data tab is the only one that we'll be changing.

Copy data

We can now combine your export with our template.

  • Open "sessions.csv" from your export and select all and copy the data.
  • Open the "Data" tab from the downloaded template. Select all and paste your data
  • Visit the "Dashboard" tab from the downloaded template and you will see the sessions per channelId

Which channelId is which channel or Widget?

The channelId can be retrieved from the Integration section within the Flow app . Select your integration and copy corresponding link/URL.

Find you URL

https://app.flow.ai/5b55dcaf-8f84-4f3c-bb6b-1b022bb78940/channels/ab86e27a-8901-4d77-8536-bf30f601acc4

channelId

ab86e27a-8901-4d77-8536-bf30f601acc4

Channel Name

Test Widget
 

channelId2.png

 

Labels (1)
Version history
Last update:
‎06-19-2021 12:03 PM
Updated by:
Contributors