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Flow Payload Support for WhatsApp

Flow Payload Support for WhatsApp

The Payload list/button support for WhatsApp enhances the user experience for the end-users. 

It helps to create preset options for the users who are seeking instant consultation over WhatsApp. The users can choose from the available options, this eases the process by reducing the typing effort for the end-users. This also curates the inputs that are sometimes not recognized by the bot. 

Implementing the Payload support for WhatsApp also helps to retain and retrieve the customer resolution histories, if required.

To implement payload list/ button support for WhatsApp, ensure that you have integrated WhatsApp. 

Create Payload List Support for WhatsApp

  1. In a Flow, create a Trigger Event.
  2. In the Replies section, drag List and create List Items for the list. Update the following for List Items:

Note:   

  • You can add multiple lists and list items.
  • To avoid errors, ensure that the text length in the field is in-inline with WhatsApp/ Facebook restrictions. You can see the error messages in the Notification section. 

List Fields 

Description

Header Type 

Select a reply format (text, image, video, or document). 


This is set to None, by default. 

Header Value

Enter a List name that broadly defines the list.


Note: You should select a header type in order to enter a value.

Body

Enter additional information about the list or customer concerns that must be addressed.

Section Title

Enter section name that broadly defines the list options.

List Item Title

Enter option names for the customers. 

List Item Description

Enter additional information to describe the option. 

List Item Type

Select the list type: 

  • Send Text Value- To send a text reply. 
  • Trigger Event- To trigger another event.


Value or Event

Depending on your selection in the above field:


  • Enter the text reply for Send Text Value.
  • Select an event for Trigger Event. 

Note: The event needs to be created first. 

PARAMS (Optional)

Enter the Label and Value. 


This information is archived in the database with the label and value for future retrieval. The default use case is using param in bot conditions.

Button Text

Enter final call to action for the customers, once the customer chooses from the list options.

Footer (Optional)

Enter additional information or announcements, if any. 

 

Create Payload Button Support for WhatsApp

  1. In a Flow, create a Trigger Event.
  2. For the Replies section, add Buttons. Update the following for Button options:

Note:   

  • You can add multiple lists and list items.
  • To avoid any errors, ensure that the text length in the field is in-inline with the WhatsApp/ Facebook restrictions. You can see the error messages in the Notification section. 

List Fields 

Description

Header Type (Optional)

Select a reply format (text, image, video, or document). 


This is set to None, by default.  

Header Value

Enter a Button name that broadly defines the list.


Note: You should select a header type in order to enter a value.

Body

Enter additional information about the list or customer concerns that must be addressed.

Button Title

Enter option name for the customers. 

Button Type

Select the button type: 

  • Send Text Value- To send a text reply. 
  • Trigger Event- To trigger another event. 

Button Value

Depending on your selection in the above field:


  • Enter the text reply for Send Text Value.
  • Select an event for Trigger Event. 

Note: The event needs to be created first

PARAMS 

Enter the Label and Value. 


This information is archived in the database with the label and value for future retrieval. 

Footer

Enter additional information or announcements, if any.

 

Separate list section items/ button options should have different Text Values or Trigger Events in order to provide distinct resolutions for the options selected by the end-users. 






































Flow Payload Support for WhatsApp

The Payload list/button support for WhatsApp enhances the user experience for the end-users. 

It helps to create preset options for the users who are seeking instant consultation over WhatsApp. The users can choose from the available options, this eases the process by reducing the typing effort for the end-users. This also curates the inputs that are sometimes not recognized by the bot. 

Implementing the Payload support for WhatsApp also helps to retain and retrieve the customer resolution histories, if required.

To implement payload list/ button support for WhatsApp, ensure that you have integrated WhatsApp. 

Create Payload List Support for WhatsApp

  1. In a Flow, create a Trigger Event.
  2. In the Replies section, drag List and create List Items for the list. Update the following for List Items:

Note:   

  • You can add multiple lists and list items.
  • To avoid errors, ensure that the text length in the field is in-inline with WhatsApp/ Facebook restrictions. You can see the error messages in the Notification section. 

List Fields 

Description

Header Type 

Select a reply format (text, image, video, or document). 


This is set to None, by default. 

Header Value

Enter a List name that broadly defines the list.


Note: You should select a header type in order to enter a value.

Body

Enter additional information about the list or customer concerns that must be addressed.

Section Title

Enter section name that broadly defines the list options.

List Item Title

Enter option names for the customers. 

List Item Description

Enter additional information to describe the option. 

List Item Type

Select the list type: 

  • Send Text Value- To send a text reply. 
  • Trigger Event- To trigger another event.


Value or Event

Depending on your selection in the above field:


  • Enter the text reply for Send Text Value.
  • Select an event for Trigger Event. 

Note: The event needs to be created first. 

PARAMS (Optional)

Enter the Label and Value. 


This information is archived in the database with the label and value for future retrieval. The default use case is using param in bot conditions.

Button Text

Enter final call to action for the customers, once the customer chooses from the list options.

Footer (Optional)

Enter additional information or announcements, if any. 

 

Create Payload Button Support for WhatsApp

  1. In a Flow, create a Trigger Event.
  2. For the Replies section, add Buttons. Update the following for Button options:

Note:   

  • You can add multiple lists and list items.
  • To avoid any errors, ensure that the text length in the field is in-inline with the WhatsApp/ Facebook restrictions. You can see the error messages in the Notification section. 

List Fields 

Description

Header Type (Optional)

Select a reply format (text, image, video, or document). 


This is set to None, by default.  

Header Value

Enter a Button name that broadly defines the list.


Note: You should select a header type in order to enter a value.

Body

Enter additional information about the list or customer concerns that must be addressed.

Button Title

Enter option name for the customers. 

Button Type

Select the button type: 

  • Send Text Value- To send a text reply. 
  • Trigger Event- To trigger another event. 

Button Value

Depending on your selection in the above field:


  • Enter the text reply for Send Text Value.
  • Select an event for Trigger Event. 

Note: The event needs to be created first

PARAMS 

Enter the Label and Value. 


This information is archived in the database with the label and value for future retrieval. 

Footer

Enter additional information or announcements, if any.

 

Separate list section items/ button options should have different Text Values or Trigger Events in order to provide distinct resolutions for the options selected by the end-users. 






































Flow Payload Support for WhatsApp

The Payload list/button support for WhatsApp enhances the user experience for the end-users. 

It helps to create preset options for the users who are seeking instant consultation over WhatsApp. The users can choose from the available options, this eases the process by reducing the typing effort for the end-users. This also curates the inputs that are sometimes not recognized by the bot. 

Implementing the Payload support for WhatsApp also helps to retain and retrieve the customer resolution histories, if required.

To implement payload list/ button support for WhatsApp, ensure that you have integrated WhatsApp. 

Create Payload List Support for WhatsApp

  1. In a Flow, create a Trigger Event.
  2. In the Replies section, drag List and create List Items for the list. Update the following for List Items:

Note:   

  • You can add multiple lists and list items.
  • To avoid errors, ensure that the text length in the field is in-inline with WhatsApp/ Facebook restrictions. You can see the error messages in the Notification section. 

List Fields 

Description

Header Type 

Select a reply format (text, image, video, or document). 


This is set to None, by default. 

Header Value

Enter a List name that broadly defines the list.


Note: You should select a header type in order to enter a value.

Body

Enter additional information about the list or customer concerns that must be addressed.

Section Title

Enter section name that broadly defines the list options.

List Item Title

Enter option names for the customers. 

List Item Description

Enter additional information to describe the option. 

List Item Type

Select the list type: 

  • Send Text Value- To send a text reply. 
  • Trigger Event- To trigger another event.


Value or Event

Depending on your selection in the above field:


  • Enter the text reply for Send Text Value.
  • Select an event for Trigger Event. 

Note: The event needs to be created first. 

PARAMS (Optional)

Enter the Label and Value. 


This information is archived in the database with the label and value for future retrieval. The default use case is using param in bot conditions.

Button Text

Enter final call to action for the customers, once the customer chooses from the list options.

Footer (Optional)

Enter additional information or announcements, if any. 

 

Create Payload Button Support for WhatsApp

  1. In a Flow, create a Trigger Event.
  2. For the Replies section, add Buttons. Update the following for Button options:

Note:   

  • You can add multiple lists and list items.
  • To avoid any errors, ensure that the text length in the field is in-inline with the WhatsApp/ Facebook restrictions. You can see the error messages in the Notification section. 

List Fields 

Description

Header Type (Optional)

Select a reply format (text, image, video, or document). 


This is set to None, by default.  

Header Value

Enter a Button name that broadly defines the list.


Note: You should select a header type in order to enter a value.

Body

Enter additional information about the list or customer concerns that must be addressed.

Button Title

Enter option name for the customers. 

Button Type

Select the button type: 

  • Send Text Value- To send a text reply. 
  • Trigger Event- To trigger another event. 

Button Value

Depending on your selection in the above field:


  • Enter the text reply for Send Text Value.
  • Select an event for Trigger Event. 

Note: The event needs to be created first

PARAMS 

Enter the Label and Value. 


This information is archived in the database with the label and value for future retrieval. 

Footer

Enter additional information or announcements, if any.

 

Separate list section items/ button options should have different Text Values or Trigger Events in order to provide distinct resolutions for the options selected by the end-users. 






































Version history
Last update:
‎11-19-2021 12:37 PM
Updated by:
Contributors