A name that represents your bot within Khoros
A valid Khoros username and password dedicated to your bot
You can find this within the login URL for Khoros. For example https://*awesomecorp*.response.lithium.com/
in this example it would be awesomecorp
.
Choose the region you are located. Either EU or US.
Choose the channel you would like to connect.
Note: You can connect to multiple channels by adding them as separate Khoros integrations
If you selected WhatsApp you will need to add the connected WhatsApp phone number
This information is provided by Khoros customer support
An email address of your technical support
Flow provides a way for customer service agents to trigger bot events within Khoros. Please provide the IFrame URL
to Khoros support and enter the IFrame Secret
within Flow.
Flow synchronizes tags that exist within Khoros. You can automatically apply tags to conversations in Khoros by adding a tag using Flow that uses the exact same name (or group name and name combined).
Using Khoros and Flow you can connect to different messaging channels. The following table provides an overview of the capabilities of each channel you can connect with.
Reply Action | Brand Messenger |
Messenger |
RBM |
Telegram |
SMS |
Google Business Messages | Apple Business Messages | ||
Text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
Emojis | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Animated gifs | ✔️ | ✔️ | |||||||
Event | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Image | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
File | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Video | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Audio | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Location | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Card | ✔️ | ✔️ | ✔️ | ✔️ | |||||
Carousel | ✔️ | ✔️ | ✔️ | ✔️ | |||||
List | ✔️ | ✔️ | |||||||
Buttons | ✔️ | ✔️ | ✔️ | ||||||
Quick replies | ✔️ | ✔️ | ✔️ | ||||||
Webviews | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Triggers
Text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Any text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Event | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Action | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Unknown | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
Image | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
File | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |||
Video | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |||
Audio | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Location | ✔️ | ✔️ | ✔️ | ✔️ | |||||
Timer | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Others
Tags | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Notes | ✔️ | ✔️ |
✔️ |
✔️ |
✔️ |
✔️ | ✔️ |
Link & trigger | ✔️ | ✔️ | ✔️ | ✔️ |
No, it's not possible to connect multiple first responder bots. You'll have to remove any existing Khoros integrations within Flow if you'd like to connect it to a different project
Can I send WhatsApp templated messages using Flow and other Khoros products?Yes, you can using the broadcast API. To reach customer you will need to use an author ID. Please contact Khoros support to provide all necessary information.
Due to performance reasons tag names are "cached" for a certain time within Flow. You can save the Khoros integration settings inside Flow to reload the list of tags from Khoros.
A name that represents your bot within Khoros
A valid Khoros username and password dedicated to your bot
You can find this within the login URL for Khoros. For example https://*awesomecorp*.response.lithium.com/
in this example it would be awesomecorp
.
Choose the region you are located. Either EU or US.
Choose the channel you would like to connect.
Note: You can connect to multiple channels by adding them as separate Khoros integrations
If you selected WhatsApp you will need to add the connected WhatsApp phone number
This information is provided by Khoros customer support
An email address of your technical support
Flow provides a way for customer service agents to trigger bot events within Khoros. Please provide the IFrame URL
to Khoros support and enter the IFrame Secret
within Flow.
Flow synchronizes tags that exist within Khoros. You can automatically apply tags to conversations in Khoros by adding a tag using Flow that uses the exact same name (or group name and name combined).
Using Khoros and Flow you can connect to different messaging channels. The following table provides an overview of the capabilities of each channel you can connect with.
Reply Action | Brand Messenger |
Messenger |
RBM |
Telegram |
SMS |
Google Business Messages | Apple Business Messages | ||
Text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
Emojis | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Animated gifs | ✔️ | ✔️ | |||||||
Event | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Image | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
File | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Video | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Audio | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Location | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Card | ✔️ | ✔️ | ✔️ | ✔️ | |||||
Carousel | ✔️ | ✔️ | ✔️ | ✔️ | |||||
List | ✔️ | ✔️ | |||||||
Buttons | ✔️ | ✔️ | ✔️ | ||||||
Quick replies | ✔️ | ✔️ | ✔️ | ||||||
Webviews | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Triggers
Text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Any text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Event | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Action | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Unknown | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
Image | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
File | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |||
Video | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |||
Audio | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Location | ✔️ | ✔️ | ✔️ | ✔️ | |||||
Timer | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Others
Tags | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Notes | ✔️ | ✔️ |
✔️ |
✔️ |
✔️ |
✔️ | ✔️ |
Link & trigger | ✔️ | ✔️ | ✔️ | ✔️ |
No, it's not possible to connect multiple first responder bots. You'll have to remove any existing Khoros integrations within Flow if you'd like to connect it to a different project
Can I send WhatsApp templated messages using Flow and other Khoros products?Yes, you can using the broadcast API. To reach customer you will need to use an author ID. Please contact Khoros support to provide all necessary information.
Due to performance reasons tag names are "cached" for a certain time within Flow. You can save the Khoros integration settings inside Flow to reload the list of tags from Khoros.
A name that represents your bot within Khoros
A valid Khoros username and password dedicated to your bot
You can find this within the login URL for Khoros. For example https://*awesomecorp*.response.lithium.com/
in this example it would be awesomecorp
.
Choose the region you are located. Either EU or US.
Choose the channel you would like to connect.
Note: You can connect to multiple channels by adding them as separate Khoros integrations
If you selected WhatsApp you will need to add the connected WhatsApp phone number
This information is provided by Khoros customer support
An email address of your technical support
Flow provides a way for customer service agents to trigger bot events within Khoros. Please provide the IFrame URL
to Khoros support and enter the IFrame Secret
within Flow.
Flow synchronizes tags that exist within Khoros. You can automatically apply tags to conversations in Khoros by adding a tag using Flow that uses the exact same name (or group name and name combined).
Using Khoros and Flow you can connect to different messaging channels. The following table provides an overview of the capabilities of each channel you can connect with.
Reply Action | Brand Messenger |
Messenger |
RBM |
Telegram |
SMS |
Google Business Messages | Apple Business Messages | ||
Text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
Emojis | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Animated gifs | ✔️ | ✔️ | |||||||
Event | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Image | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |
File | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Video | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Audio | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Location | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Card | ✔️ | ✔️ | ✔️ | ✔️ | |||||
Carousel | ✔️ | ✔️ | ✔️ | ✔️ | |||||
List | ✔️ | ✔️ | |||||||
Buttons | ✔️ | ✔️ | ✔️ | ||||||
Quick replies | ✔️ | ✔️ | ✔️ | ||||||
Webviews | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Triggers
Text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Any text | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Event | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Action | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Unknown | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
Image | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||
File | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |||
Video | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | |||
Audio | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ||||
Location | ✔️ | ✔️ | ✔️ | ✔️ | |||||
Timer | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
✔️ |
✔️ |
Others
Tags | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ | ✔️ |
Notes | ✔️ | ✔️ |
✔️ |
✔️ |
✔️ |
✔️ | ✔️ |
Link & trigger | ✔️ | ✔️ | ✔️ | ✔️ |
No, it's not possible to connect multiple first responder bots. You'll have to remove any existing Khoros integrations within Flow if you'd like to connect it to a different project
Can I send WhatsApp templated messages using Flow and other Khoros products?Yes, you can using the broadcast API. To reach customer you will need to use an author ID. Please contact Khoros support to provide all necessary information.
Due to performance reasons tag names are "cached" for a certain time within Flow. You can save the Khoros integration settings inside Flow to reload the list of tags from Khoros.