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Khoros Flow Voice Assistance: Twilio

Khoros Flow Voice Assistance: Twilio

Flow integrates with Twilio Voice to create IVR bots and automate phone calls. You can use the integration to create conversational AI-powered interactive voice response systems.

Capabilities

Twilio Voice provides a unique set of actions:

New call
Receive calls connected directly in Twilio or SIP trunk calls.

 
DTMF
Handle single-digit or multi-digit input.
 

Speech

The spoken words can be transcribed and it's possible to process over 100 languages and perform intent detection.
 

Audio

Play pre-recorded audio.
 
Text-to-speech
Text To Speech is a process where text is converted into a human-sounding voice.
 

Hang up
Disconnect a call

 

Forward call
Connect the current caller to another party.

 

Pause
Short delay

 

Deflect call
Deflect the call and initiate it on a messaging channel like WhatsApp or SMS

 

Configuration

What you'll need

You must have an existing Twilio account and a phone number

Connecting

Following the steps below, you can receive SMS messages and send replies using Twilio.

  1. Open the Flow project you'd like to connect
  2. Go to the integrations view and add the Twilio Voice integration
  3. Copy the Webhook URL
  4. Login to Twilio. Create a new account if you don't have one yet.
  5. Go to Phone Numbers and select the number you would like to use for your Voice bot. You can also buy a new number here. If you do that, make sure it is compatible with voice.
  6. Open the details screen of the Twilio number you bought, scroll all the way down to Voice & Fax, and paste the Twilio Web Hook next to A Call Comes In
  7. Save it and you are done. Test your Voice bot by dialing the Twilio number
 
Labels (1)

Khoros Flow Voice Assistance: Twilio

Flow integrates with Twilio Voice to create IVR bots and automate phone calls. You can use the integration to create conversational AI-powered interactive voice response systems.

Capabilities

Twilio Voice provides a unique set of actions:

New call
Receive calls connected directly in Twilio or SIP trunk calls.

 
DTMF
Handle single-digit or multi-digit input.
 

Speech

The spoken words can be transcribed and it's possible to process over 100 languages and perform intent detection.
 

Audio

Play pre-recorded audio.
 
Text-to-speech
Text To Speech is a process where text is converted into a human-sounding voice.
 

Hang up
Disconnect a call

 

Forward call
Connect the current caller to another party.

 

Pause
Short delay

 

Deflect call
Deflect the call and initiate it on a messaging channel like WhatsApp or SMS

 

Configuration

What you'll need

You must have an existing Twilio account and a phone number

Connecting

Following the steps below, you can receive SMS messages and send replies using Twilio.

  1. Open the Flow project you'd like to connect
  2. Go to the integrations view and add the Twilio Voice integration
  3. Copy the Webhook URL
  4. Login to Twilio. Create a new account if you don't have one yet.
  5. Go to Phone Numbers and select the number you would like to use for your Voice bot. You can also buy a new number here. If you do that, make sure it is compatible with voice.
  6. Open the details screen of the Twilio number you bought, scroll all the way down to Voice & Fax, and paste the Twilio Web Hook next to A Call Comes In
  7. Save it and you are done. Test your Voice bot by dialing the Twilio number
 
Labels (1)

Khoros Flow Voice Assistance: Twilio

Flow integrates with Twilio Voice to create IVR bots and automate phone calls. You can use the integration to create conversational AI-powered interactive voice response systems.

Capabilities

Twilio Voice provides a unique set of actions:

New call
Receive calls connected directly in Twilio or SIP trunk calls.

 
DTMF
Handle single-digit or multi-digit input.
 

Speech

The spoken words can be transcribed and it's possible to process over 100 languages and perform intent detection.
 

Audio

Play pre-recorded audio.
 
Text-to-speech
Text To Speech is a process where text is converted into a human-sounding voice.
 

Hang up
Disconnect a call

 

Forward call
Connect the current caller to another party.

 

Pause
Short delay

 

Deflect call
Deflect the call and initiate it on a messaging channel like WhatsApp or SMS

 

Configuration

What you'll need

You must have an existing Twilio account and a phone number

Connecting

Following the steps below, you can receive SMS messages and send replies using Twilio.

  1. Open the Flow project you'd like to connect
  2. Go to the integrations view and add the Twilio Voice integration
  3. Copy the Webhook URL
  4. Login to Twilio. Create a new account if you don't have one yet.
  5. Go to Phone Numbers and select the number you would like to use for your Voice bot. You can also buy a new number here. If you do that, make sure it is compatible with voice.
  6. Open the details screen of the Twilio number you bought, scroll all the way down to Voice & Fax, and paste the Twilio Web Hook next to A Call Comes In
  7. Save it and you are done. Test your Voice bot by dialing the Twilio number
 
Labels (1)
Version history
Last update:
‎06-20-2021 06:26 AM
Updated by:
Contributors