Flow integrates with Twilio Voice to create IVR bots and automate phone calls. You can use the integration to create conversational AI-powered interactive voice response systems.
Capabilities
Twilio Voice provides a unique set of actions:
New call
Receive calls connected directly in Twilio or SIP trunk calls.
DTMF
Handle single-digit or multi-digit input.
Speech
The spoken words can be transcribed and it's possible to process over 100 languages and perform intent detection.
Audio
Play pre-recorded audio.
Text-to-speech
Text To Speech is a process where text is converted into a human-sounding voice.
Hang up
Disconnect a call
Forward call
Connect the current caller to another party.
Pause
Short delay
Deflect call
Deflect the call and initiate it on a messaging channel like WhatsApp or SMS
Configuration
What you'll need
You must have an existing Twilio account and a phone number
Connecting
Following the steps below, you can receive SMS messages and send replies using Twilio.
- Open the Flow project you'd like to connect
- Go to the integrations view and add the Twilio Voice integration
- Copy the Webhook URL
- Login to Twilio. Create a new account if you don't have one yet.
- Go to Phone Numbers and select the number you would like to use for your Voice bot. You can also buy a new number here. If you do that, make sure it is compatible with voice.
- Open the details screen of the Twilio number you bought, scroll all the way down to Voice & Fax, and paste the Twilio Web Hook next to A Call Comes In
- Save it and you are done. Test your Voice bot by dialing the Twilio number
