Google Business Messages have rich asynchronous messaging services that help to establish effective business communication. It is also compatible with other Google products. You can now integrate Google Business Messages with Flow to automate customer solutions. If the resolutions can not be provided through the chatbots, you can easily switch over to the Agents with a stipulated response time.
Google Business Messages supports a wide variety of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.
Text
Google Business Messages displays any plain text messages.
Emojis
Google Business Messages displays any Unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their devices to send them.
Image
Google Business Messages displays static images.
Card
Google Business Messages displays cards. Cards must include title and optionally can include subtitle, media, action, and buttons.
Google Business Messages displays carousels that contain cards. You can add up to 10 cards to a carousel.
Button
Google Business Messages displays buttons. You can add up to 4 buttons within a reply for the users to select from the options.
Before you begin, ensure that you have the Google Business Messages set up on your device. You also need to add Google Business Messages to your social channels in Khoros Care.
Perform the following steps to configure Google Business Messages in Flow:
Google Business Messages have rich asynchronous messaging services that help to establish effective business communication. It is also compatible with other Google products. You can now integrate Google Business Messages with Flow to automate customer solutions. If the resolutions can not be provided through the chatbots, you can easily switch over to the Agents with a stipulated response time.
Google Business Messages supports a wide variety of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.
Text
Google Business Messages displays any plain text messages.
Emojis
Google Business Messages displays any Unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their devices to send them.
Image
Google Business Messages displays static images.
Card
Google Business Messages displays cards. Cards must include title and optionally can include subtitle, media, action, and buttons.
Google Business Messages displays carousels that contain cards. You can add up to 10 cards to a carousel.
Button
Google Business Messages displays buttons. You can add up to 4 buttons within a reply for the users to select from the options.
Before you begin, ensure that you have the Google Business Messages set up on your device. You also need to add Google Business Messages to your social channels in Khoros Care.
Perform the following steps to configure Google Business Messages in Flow:
Google Business Messages have rich asynchronous messaging services that help to establish effective business communication. It is also compatible with other Google products. You can now integrate Google Business Messages with Flow to automate customer solutions. If the resolutions can not be provided through the chatbots, you can easily switch over to the Agents with a stipulated response time.
Google Business Messages supports a wide variety of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.
Text
Google Business Messages displays any plain text messages.
Emojis
Google Business Messages displays any Unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their devices to send them.
Image
Google Business Messages displays static images.
Card
Google Business Messages displays cards. Cards must include title and optionally can include subtitle, media, action, and buttons.
Google Business Messages displays carousels that contain cards. You can add up to 10 cards to a carousel.
Button
Google Business Messages displays buttons. You can add up to 4 buttons within a reply for the users to select from the options.
Before you begin, ensure that you have the Google Business Messages set up on your device. You also need to add Google Business Messages to your social channels in Khoros Care.
Perform the following steps to configure Google Business Messages in Flow: