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Messaging Capabilities: WhatsApp

Messaging Capabilities: WhatsApp

WhatsApp is a channel that is built fundamentally on trust, safety and privacy. One of the reasons why so many people use WhatsApp is because it’s spam and advertisement free. Because WhatsApp wants to keep it that way, it can be a bit strict sometimes when want to create a chatbot for WhatsApp.

Even though the end-user won't notice most of these restrictions for WhatsApp Business, the developer has to take them in mind, not just during the concepting stage but also when developing chatbots for WhatsApp Business. That's why these docs can be very useful for developing your bot for WhatsApp. We will show you the capabilities for WhatsApp chatbots, how you should configure it and how you can test your WhatsApp bot.

Capabilities

WhatsApp supports a wide arrange of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.

Text

WhatsApp displays any plain text messages.

Screenshot 2021-05-05 at 2.55.30 PM.png
 
Emojis

WhatsApp displays any unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their device to send them.

Screenshot 2021-05-05 at 2.56.31 PM.png
 
Image

WhatsApp displays static images.

Screenshot 2021-05-05 at 2.57.55 PM.png
Image docsJS template docs
 
Video

WhatsApp displays videos and allows users to play them.

Screenshot 2021-05-05 at 2.59.48 PM.png
Video docsJS template docs
 
 Audio
 Whatsapp provides audios and allows users to play them.
Audio docsJS template docs
 

Location

WhatsApp displays Google Maps link of the location. Location messages include longitude and latitude coordinates.

Screenshot 2021-05-05 at 3.02.28 PM.png
 
Templated message
 WhatsApp provides a templated message which allows you to send messages to subscribers beyond 24 hours or to users who have never contacted your phone number.

 

Configuration

Flow.ai provides an official WhatsApp Business API integration that connects a project to WhatsApp. WhatsApp has a strict approval process for businesses, but we've made it super easy to start testing a chatbot on WhatsApp in minutes.

Overview

Flow.ai connects through a WhatsApp Business Service Provider (WBSP) and is a Facebook approved ISV. In order to connect with WhatsApp you'll need to reach out to our sales  or support  team.

What you'll need

Make sure your business and use case complies with the WhatsApp Business API policy and WhatsApp Commerce Policy. After contacting us for connecting with a custom WhatsApp phone number you will need to provide additional information and complete the validation process.

Facebook Business Manager ID

First, you will need a Facebook Business Manager ID to initiate a request authorising Flow.ai to message on your behalf. Read the official Facebook documentation for details on how to get this info.

WhatsApp Number

Secondly, you will need a phone number that is reachable (phone or texting) and not yet used for WhatsApp. If you need more information regarding phone numbers. Once you have this information, please contact us  and we’ll submit your request to WhatsApp.

Flow.ai Account

Perhaps a little bit obvious, but in order to develop, test and launch your WhatsApp chatbot, you'll need a Flow.ai account. Sign up  and get started with your WhatsApp Business bot right away!

Testing

When building a chatbot for WhatsApp, we recommend testing your bot live on WhatsApp. This can be done in a couple of minutes. The benefit of testing your bot within WhatsApp itself instead of in our Try it out preview mode is that you get a more realistic representation of how your bot will look in WhatsApp. This is especially useful when you use Rich UI Elements, since not all of them will work on WhatsApp due to the current limitations. We will now give you step-by-step instructions on how to test your WhatsApp chatbot. On the bottom of the page, we will also show you a video tutorial for even more clarity.

  1. Choose the project to which you would like to connect WhatsApp using the top left drop-down menu:
 

assistant1.png

  1. Go to the “Integrations” section and press the “+” sign:
 
Screenshot 2021-05-05 at 3.07.47 PM.png
  1. Select the WhatsApp integration
  2. Add a testing phone number in the following format: +31638678616 When you want to test WhatsApp you can use the preview button in the top bar. This will open the Flow.ai test account. You are able to add up to 10 test phone numbers. If you want to test different projects connected to WhatsApp, simply re-add your phone number to the different projects. WhatsApp will only reply to a single project.

 

 

FAQ

WhatsApp provides an official WhatsApp FAQ. 

For other questions, feel free to join our Slack Support Channel.

Labels (1)

Messaging Capabilities: WhatsApp

WhatsApp is a channel that is built fundamentally on trust, safety and privacy. One of the reasons why so many people use WhatsApp is because it’s spam and advertisement free. Because WhatsApp wants to keep it that way, it can be a bit strict sometimes when want to create a chatbot for WhatsApp.

Even though the end-user won't notice most of these restrictions for WhatsApp Business, the developer has to take them in mind, not just during the concepting stage but also when developing chatbots for WhatsApp Business. That's why these docs can be very useful for developing your bot for WhatsApp. We will show you the capabilities for WhatsApp chatbots, how you should configure it and how you can test your WhatsApp bot.

Capabilities

WhatsApp supports a wide arrange of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.

Text

WhatsApp displays any plain text messages.

Screenshot 2021-05-05 at 2.55.30 PM.png
 
Emojis

WhatsApp displays any unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their device to send them.

Screenshot 2021-05-05 at 2.56.31 PM.png
 
Image

WhatsApp displays static images.

Screenshot 2021-05-05 at 2.57.55 PM.png
Image docsJS template docs
 
Video

WhatsApp displays videos and allows users to play them.

Screenshot 2021-05-05 at 2.59.48 PM.png
Video docsJS template docs
 
 Audio
 Whatsapp provides audios and allows users to play them.
Audio docsJS template docs
 

Location

WhatsApp displays Google Maps link of the location. Location messages include longitude and latitude coordinates.

Screenshot 2021-05-05 at 3.02.28 PM.png
 
Templated message
 WhatsApp provides a templated message which allows you to send messages to subscribers beyond 24 hours or to users who have never contacted your phone number.

 

Configuration

Flow.ai provides an official WhatsApp Business API integration that connects a project to WhatsApp. WhatsApp has a strict approval process for businesses, but we've made it super easy to start testing a chatbot on WhatsApp in minutes.

Overview

Flow.ai connects through a WhatsApp Business Service Provider (WBSP) and is a Facebook approved ISV. In order to connect with WhatsApp you'll need to reach out to our sales  or support  team.

What you'll need

Make sure your business and use case complies with the WhatsApp Business API policy and WhatsApp Commerce Policy. After contacting us for connecting with a custom WhatsApp phone number you will need to provide additional information and complete the validation process.

Facebook Business Manager ID

First, you will need a Facebook Business Manager ID to initiate a request authorising Flow.ai to message on your behalf. Read the official Facebook documentation for details on how to get this info.

WhatsApp Number

Secondly, you will need a phone number that is reachable (phone or texting) and not yet used for WhatsApp. If you need more information regarding phone numbers. Once you have this information, please contact us  and we’ll submit your request to WhatsApp.

Flow.ai Account

Perhaps a little bit obvious, but in order to develop, test and launch your WhatsApp chatbot, you'll need a Flow.ai account. Sign up  and get started with your WhatsApp Business bot right away!

Testing

When building a chatbot for WhatsApp, we recommend testing your bot live on WhatsApp. This can be done in a couple of minutes. The benefit of testing your bot within WhatsApp itself instead of in our Try it out preview mode is that you get a more realistic representation of how your bot will look in WhatsApp. This is especially useful when you use Rich UI Elements, since not all of them will work on WhatsApp due to the current limitations. We will now give you step-by-step instructions on how to test your WhatsApp chatbot. On the bottom of the page, we will also show you a video tutorial for even more clarity.

  1. Choose the project to which you would like to connect WhatsApp using the top left drop-down menu:
 

assistant1.png

  1. Go to the “Integrations” section and press the “+” sign:
 
Screenshot 2021-05-05 at 3.07.47 PM.png
  1. Select the WhatsApp integration
  2. Add a testing phone number in the following format: +31638678616 When you want to test WhatsApp you can use the preview button in the top bar. This will open the Flow.ai test account. You are able to add up to 10 test phone numbers. If you want to test different projects connected to WhatsApp, simply re-add your phone number to the different projects. WhatsApp will only reply to a single project.

 

 

FAQ

WhatsApp provides an official WhatsApp FAQ. 

For other questions, feel free to join our Slack Support Channel.

Labels (1)
Last Reviewed:
12-24-2021 04:54 PM

Messaging Capabilities: WhatsApp

WhatsApp is a channel that is built fundamentally on trust, safety and privacy. One of the reasons why so many people use WhatsApp is because it’s spam and advertisement free. Because WhatsApp wants to keep it that way, it can be a bit strict sometimes when want to create a chatbot for WhatsApp.

Even though the end-user won't notice most of these restrictions for WhatsApp Business, the developer has to take them in mind, not just during the concepting stage but also when developing chatbots for WhatsApp Business. That's why these docs can be very useful for developing your bot for WhatsApp. We will show you the capabilities for WhatsApp chatbots, how you should configure it and how you can test your WhatsApp bot.

Capabilities

WhatsApp supports a wide arrange of reply actions as seen in the messaging capabilities grid. Below is a detailed view of each capability.

Text

WhatsApp displays any plain text messages.

Screenshot 2021-05-05 at 2.55.30 PM.png
 
Emojis

WhatsApp displays any unicode emoji sent in text messages. Mobile users can use the emoji keyboard on their device to send them.

Screenshot 2021-05-05 at 2.56.31 PM.png
 
Image

WhatsApp displays static images.

Screenshot 2021-05-05 at 2.57.55 PM.png
Image docsJS template docs
 
Video

WhatsApp displays videos and allows users to play them.

Screenshot 2021-05-05 at 2.59.48 PM.png
Video docsJS template docs
 
 Audio
 Whatsapp provides audios and allows users to play them.
Audio docsJS template docs
 

Location

WhatsApp displays Google Maps link of the location. Location messages include longitude and latitude coordinates.

Screenshot 2021-05-05 at 3.02.28 PM.png
 
Templated message
 WhatsApp provides a templated message which allows you to send messages to subscribers beyond 24 hours or to users who have never contacted your phone number.

 

Configuration

Flow.ai provides an official WhatsApp Business API integration that connects a project to WhatsApp. WhatsApp has a strict approval process for businesses, but we've made it super easy to start testing a chatbot on WhatsApp in minutes.

Overview

Flow.ai connects through a WhatsApp Business Service Provider (WBSP) and is a Facebook approved ISV. In order to connect with WhatsApp you'll need to reach out to our sales  or support  team.

What you'll need

Make sure your business and use case complies with the WhatsApp Business API policy and WhatsApp Commerce Policy. After contacting us for connecting with a custom WhatsApp phone number you will need to provide additional information and complete the validation process.

Facebook Business Manager ID

First, you will need a Facebook Business Manager ID to initiate a request authorising Flow.ai to message on your behalf. Read the official Facebook documentation for details on how to get this info.

WhatsApp Number

Secondly, you will need a phone number that is reachable (phone or texting) and not yet used for WhatsApp. If you need more information regarding phone numbers. Once you have this information, please contact us  and we’ll submit your request to WhatsApp.

Flow.ai Account

Perhaps a little bit obvious, but in order to develop, test and launch your WhatsApp chatbot, you'll need a Flow.ai account. Sign up  and get started with your WhatsApp Business bot right away!

Testing

When building a chatbot for WhatsApp, we recommend testing your bot live on WhatsApp. This can be done in a couple of minutes. The benefit of testing your bot within WhatsApp itself instead of in our Try it out preview mode is that you get a more realistic representation of how your bot will look in WhatsApp. This is especially useful when you use Rich UI Elements, since not all of them will work on WhatsApp due to the current limitations. We will now give you step-by-step instructions on how to test your WhatsApp chatbot. On the bottom of the page, we will also show you a video tutorial for even more clarity.

  1. Choose the project to which you would like to connect WhatsApp using the top left drop-down menu:
 

assistant1.png

  1. Go to the “Integrations” section and press the “+” sign:
 
Screenshot 2021-05-05 at 3.07.47 PM.png
  1. Select the WhatsApp integration
  2. Add a testing phone number in the following format: +31638678616 When you want to test WhatsApp you can use the preview button in the top bar. This will open the Flow.ai test account. You are able to add up to 10 test phone numbers. If you want to test different projects connected to WhatsApp, simply re-add your phone number to the different projects. WhatsApp will only reply to a single project.

 

 

FAQ

WhatsApp provides an official WhatsApp FAQ. 

For other questions, feel free to join our Slack Support Channel.

Labels (1)
Version history
Last update:
‎06-20-2021 06:11 AM
Updated by:
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