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[WEBINAR] Bots, conversation design, & Google's Business Messages

Khoros Staff

The best chatbots are fail proof. Not because they're futuristic super computers — but because they know their limits and when to hand off to human agents.

We're talking with Rob Lawson from Google's messaging team to deliver conversation design tips and show off Google's newest messaging channel. Join us to learn:

  1. How to know when a customer experience can be automated, and when to use simple or conversational chatbots to automate it
  2. Best practices for bot flows, such as when to handoff to human agents and how to design conversations for clarity and appropriate tone/brand voice.
  3. Why Google’s Business Messages is an ideal channel for rich customer support experiences and automation

Choose the best time for you:

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Khoros Staff

If you missed the webinar, don't worry. We recorded it. You can watch the full session with Google here: 

https://khoros.com/resources/google-chatbot-messaging


Can't get enough about bots? We've also launched a new tipsheet to share the do’s and don’ts of chatbot conversation design. 

https://khoros.com/resources/dos-and-donts-of-chatbot-design