[WEBINAR] Using Khoros Care in a Public Health Crisis

Khoros Alumni (Retired)
Khoros is doing everything we can to support our customers’ efforts surrounding the COVID-19 pandemic. During this crisis, we are all acutely aware of the additional challenges and importance of good customer service. Join us for a webinar and live Q&A, to learn practical strategies and recommendations to best support your customers during a public health crisis. This event is exclusively for Khoros Care customers. Allison Fasching, an award-winner customer service leader and customer experience consultant, will share a Khoros Care playbook to support your customers in the midst of a COVID-19 pandemic, including:
  • Practical strategies for using automation and adjusting workflows to handle volume spikes
  • Recommendations on using and promoting digital channels if call centers face staffing challenges
  • Considerations and implications of remote working environments for agents and supervisors
Choose the best time for you: