Mature, advanced communities are much more than a support forum. They thrive because they engage people to share knowledge, experiences, and resources.
Building a strategic community that drives customer experience, product use, and operational efficiency is not easy, but it’s also not out of reach. It can have a broad, meaningful impact across your company.
So what are the key characteristics that define a strategic and mature online community? We’re sitting down with Rachel Happe from The Community Roundtable to discuss their State of Community Management Report for 2020 and what they found when comparing Khoros Communities to other advanced online communities.
During the webinar, we’ll discuss:
How strategic maturity comes from visibility and connection to multiple teams
Influence of operational investments and good governance
Connection between community engagement and value
Join @JacobBo and Rachel Happe on September 17th at 11am CT to learn more.