With trust in global institutions and leaders at an all-time low, how can you reconnect with consumers to build trust and loyalty in a meaningful way?
Focusing specifically on the financial, banking, and insurance sectors, global speaker and author, Nathalie Nahai, will explore some of the key behavioural shifts that have been catalysed by the pandemic, and reveal how to meet the deeper psychological needs that are driving these changes. Together with Nathalie Nahai and our co-hosts for the session, Talkwalker, we'll look at the importance of self-determination in driving consumer decisions and illustrate how you can apply a framework to help connect with your customers with integrity and purpose.