Chatbot “goldilocks zone”: Too big, too small, and just right

Published on ‎09-11-2020 02:00 PM by Khoros Alumni (Retired) Khoros Alumni (Retired) | Updated on ‎01-06-2022 03:03 PM

Chatbots are essential tools for managing volume at scale, but it can be easy to get in over your head and set too lofty goals, pick the wrong bot, or build a bot that’s too difficult to maintain (“bot rot”). Learn how to audit your customer intents, prioritize which automations to build first, and what to measure and optimize to drive the biggest increases in customer satisfaction and care team efficiency.


Live Q+A:

  • Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM CT


  • Melissa Inman, Khoros, Senior Strategist  


  • Tara Mueller, Midco, Web Applications Manager 
  • Philippe Mesritz, Khoros, VP, Customers for Life


Replay it on demand here

Featured Guests
Khoros Alumni (Retired) Khoros Alumni (Retired)
Khoros Alumni (Retired)

Wed, Oct 14, 2020 12:00 PM CDT
Wed, Oct 14, 2020 12:30 PM CDT
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