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The Khoros Holiday Freeze is coming up! Learn what to expect for non-critical platform maintenance during the holidays.

Contact Center Data Fabric: Weaving unstructured data into automation and insight Webinar

Published on ‎11-12-2021 03:44 PM by Khoros Alumni (Retired) Khoros Alumni (Retired) | Updated on ‎12-08-2021 09:24 AM

The contact center is a treasure trove of unstructured customer engagement data. When properly leveraged it can be spun into automation and insight gold. A unified data fabric combines VoC and business outcome data to power automations that improve CX and EX, and deliver insights that optimize every stage of those journeys and workflows.

Join us for this 45-minute executive session to discover:

  • The biggest mistakes companies make when capturing and analyzing customer data
  • Real strategies for zeroing in on insights that impact key CX and business outcomes
  • Tips to successfully automate the most critical moments of customer and employee journeys
  • Best practices for measuring, redesigning, and scaling AI to make workflow more efficient and interactions more personal


  • Chris Tranquill, Chief of Strategy, Khoros
  • Gijs van de Nieuwegiessen, VP of Automation, Khoros
  • Brian Cantor, Principal Analyst & Director, CCW Digital


Replay the discussion here



Tue, Dec 7, 2021 11:00 AM CST
Tue, Dec 7, 2021 12:00 PM CST