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Crisis management: What we’ve all learned

Published on ‎09-11-2020 12:53 PM by Khoros Alumni (Retired) Khoros Alumni (Retired) | Updated on ‎01-06-2022 03:01 PM

Crises will happen and there’s a chance your crisis management plan may not address the situation at hand. To build a flexible and agile plan, we’ll discuss the key roles and responsibilities critical to scale important communications as well as how to identify and take action on emerging crises, serve customers when volumes spike, and how to bring customers together with the right information.

 

Live Q+A: 

  • Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM CT

Moderator:

  • Aurora Lujan, Khoros, Strategist 

Speakers:

  • Joël Viotti, Swisscom, Social Media Manager  
  • Giovanna Dimperio, H-E-B, Director of Digital Marketing

 

Replay it on demand here



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Start:
Wed, Oct 14, 2020 12:00 PM CDT
End:
Wed, Oct 14, 2020 12:30 PM CDT
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