Tuesday, Nov 16
11am AEDT | 1pm GMT | 11am CT
Two thirds of consumers look for self-service solutions to their problems before they reach out for help. And when they do engage you, the majority of consumers don’t care if brands use chatbots or human agents to resolve their inquiries — just get it done.
Self-service deflection and chatbot containment can save brands millions. In this 30 minute session, we explain how to calculate your brand’s potential ROI using brand communities and conversational AI — including;
Josh Snider, Chatbot Product Marketing
Jacob Borgeson, Community Product Marketing