Did you know that 80% of customer interactions that start on digital channels still end up moving to another channel, live agent, or even phone? When customers have to jump from channel to channel just to get a resolution – something isn’t working quite right.
In our newest three-part video series, Khoros Senior Business Value Consultant, Lans Crauer, sat down with Senior Analyst at Forrester, Vasu Srinivasan to get her expertise on omnichannel – where brands are failing, and what they can be doing to get it right.
Watch the first video in our series now! Register to receive exclusive emails when our second and third videos launch later this month.