Showing results for 
Show  only  | Search instead for 
Did you mean: 
The Khoros Holiday Freeze is coming up! Learn what to expect for non-critical platform maintenance during the holidays.
Khoros Staff

[Video Series] 3 omnichannel fails and how to fix them

1200x630 Meta Image with image (4).png


Did you know that 80% of customer interactions that start on digital channels still end up moving to another channel, live agent, or even phone? When customers have to jump from channel to channel just to get a resolution – something isn’t working quite right.

In our newest three-part video series, Khoros Senior Business Value Consultant, Lans Crauer, sat down with Senior Analyst at Forrester, Vasu Srinivasan to get her expertise on omnichannel – where brands are failing, and what they can be doing to get it right.

Watch the first video in our series now! Register to receive exclusive emails when our second and third videos launch later this month. 

0 Replies 0