It made us curious: How can brands harness this insight to improve and enhance customer care?
To explore, we had our resident Social Customer Service Thought Leader, Dave Evans, examine these trends and provide some real-world, actionable tips to help you up-level your customer service experience, such as how to:
Make it easier for customers to find answers themselves
Know when and when not to use AI and bots
Align customer experience measures across all channels
Use the power of data to create better experiences
We’ve also included practical insight into what your technology should be enabling you to do and spotlighted some brands that we think are ahead of the game in delivering enhanced customer service experiences.
Ready to discover the 10 ways to upgrade your customer service?