Showing results for 
Show  only  | Search instead for 
Did you mean: 

Comcast Ups Its Game with LSW’s Monitor Wall

Lithium Alumni (Retired)

Comcast Monitor Wall- FINAL FINAL.png


The Comcast Digital Care team wanted to highlight the power of social and, more importantly, give full visibility to their organization on what customers were saying on social. Already armed with a Lithium-powered Community and Lithium Social Web (LSW), they advanced their digital platform one step further by trialing LSW’s Monitor Wall to offer the organization increased visibility into real-time, actionable customer data.


The results of the Monitor Wall trial were impressive. With more than 100k posts coming through the Monitor Wall on a monthly basis, Comcast was able to identify and resolve over 50 customer-impacting events, all a result of the Monitor Wall. The impact internally was clearly a success with 30 SVPs/VPs actively using the Monitor Wall at Comcast.


Get more details on their successful trial here


Want more? See how we recently used the Monitor Wall to track real-time social activity for #JonVoyage here.


And to see more customer success stories, check out our 2015 Customer Success eBook.


Version history
Last update:
‎06-17-2019 03:06 AM
Updated by: