Long time residents of the Lithosphere know that when we have a webcast here at Lithium it can mean only one thing. Yep, it's your chance to ask follow-up questions of the speakers and discuss it here in the community!
Today's featured guests: Lois Townsend, Manager of Social Media Strategy and Operations at HP and Natalie Petouhoff, Ph.D, Senior Analyst at Forrester Research Inc.
The topic: The New Customer Service Imperative: Driving ROI with Peer-to-Peer Social Networks
A huge thanks to both our speakers for sharing their experience and research during the webcast, and also for coming back to the Lithosphere community afterwards to participate!
This discussion board will be read-only after September 18th, so be sure to stop by before then to join in!
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