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Empower Exceptional Social Customer Service During Your Busiest Seasons

Lithium Alumni (Retired)

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Whether it’s the holidays or a sharp upturn in sales, the busier your business gets, the harder it is to keep up with customer service inquiries and the more important it is to deliver great customer experiences.

 

Surges in sales volume, spikes around seasonal sales, new product launches, unexpected attention from negative customer tweets – the pressure is on to be able to handle every demand customers make. Not just on the front lines, but throughout your entire organization: the customer is central. And they have little tolerance for anything less than a great experience. Social customer care is taking the forefront on providing exceptional experiences.

 

But how can you ensure your team is ready? By implementing 7 best practices that will empower them for success during your busiest season. In our newest eBook, we share insights on staying ahead of the curve during a peak season including:

 

  • How to empower agents with the right social tools to deliver great customer care
  • How to minimize response times, and keep track of that metric to measure performance
  • How to extend customer care beyond your customer service team
  • How to improve customer self-service options

 

Don’t miss it! Download our free guide here to learn more.

 

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