Lithium CX Files: Claudius Henrichs (Skype)

Retired Community Manager

As part of our Lithium CX Files, we’re featuring several of our Lithium Stars. Many of you recognize @Claudius—a Lithium Rockstar, and a top contributor in the community, particularly in the Developers Discussion. In fact, Claudius recently surpassed the 1,000 mark in contributions to the community. Kudos!


The Skype community recently went responsive, and we thought this would be the perfect opportunity for Claudius to share words of wisdom. Through implementing responsive design, the team saw a 10% increase in engagement. Claudius’ top tip? Plan ahead—the time you spend looking at your metrics before moving responsive is what you save later on.






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