Announcing 5 days of training courses in Paris taught by thought-leaders and subject matter experts. The agenda includes Community Management Training & Certification, Social Customer Strategy Training & Certification, Advanced Training Courses and an evening Developer Meet-up.
Le Cercle Kadrance
48, rue la Bruyère
75009 Paris - France
Monday, September 15th, 2014
In the Lithium Community Principles course, participants learn best practices on how to set up and manage communities, as well as how to create and interact with community users. This includes understanding principles on gamification and badging, moderation practices, administration tasks, getting to know your super users and how to create quality content for blogs, Ideas and TKBs. The course provides several hands-on exercises as well as group discussions.
The course covers 9 topics:
1. Community Fundamentals
2. Administration tasks: Tabs, Structure, Navigation, Settings, Ranks & Roles
3. Community Forums Best Practices
4. Blog Fundamentals and Strategy
5. Getting to know your super users
6. Ideas Feature elements and strategy
7. Tribal Knowledge Base – Product differentiation, and Creating and Managing articles
8. Gamification and Badging
9. Moderation Best Practices
Tuesday, September 16th, 2014
Community Manager Certification
The Lithium Community Manager Certification gives participants the opportunity to learn the latest best practices, as distilled by Lithium’s consultants, from hundreds of companies around the world who have implemented enterprise communities on the Lithium platform. For experienced community managers, it's an opportunity to benchmark their practices against some of the worlds best. For those starting out, it's a great foundation for future learning.
The program includes; six hours of live training from Lithium thought-leaders and subject matter experts; and a two-part, 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
The certification program focuses on the 18 core responsibilities of enterprise community managers:
1. Select appropriate interaction styles and features for your audience
2. Design and configure the proper community structure
3. Define community roles and responsibilities
4. Develop marketing plans to increase usage and membership for the community
5. Create comprehensive set of community guidelines and policies
6. Oversee and manage moderators
7. Plan for PR crises and other customer issues
8. Manage off-domain activity
9. Develop communication plans for community members
10. Identify and manage your most active community members
11. Plan and execute community activities to support business events
12. Plan and execute community events
13. Manage blogs and other content program
14. Manage functional touch points within your organization
15. Expand community
16. Develop a measurement program and deliver regular reports to stakeholders
17. Coordinate with the platform vendor
18. Conduct periodic evaluations and competitive analysis
The Lithium Community Manager Certification gives you the opportunity to learn these best practices, hone your skills as a practitioner, and become recognized as a leader in your industry.
Wednesday, September 17th, 2014
Social Customer Strategy Workshop
This is a hands-on educational and operational workshop that takes you through the development of a strategic outline for your organization. Centered on the principles of social customer experience, you’ll see how to achieve business objectives using social technology as the core of your engagement platform for customers choosing social channels. You’ll walk away with an implementation plan specific to your organization that identifies stakeholders, success objectives, and recommended steps built around established best practices.
In this workshop, you’ll learn about social technology and see how it can be applied to your organization in ways that extend well beyond marketing. Beginning with a look at how the social web affects the overall perception of your brand, you’ll learn about the components of the social web—social objects, application and the social graph—and how these can be used for customer support, pre-sales assistance and as a central element of a customer-driven innovation program. You’ll also learn how to combine social metrics with your fundamental business measures so that you can prove fiscal ROI. The result will be a solid framework for developing a strategic approach to managing social customer experience, preparing you for implementation of a social technology program.
Building on the founding concepts, best practices and case studies you will develop a strategic outline for social technology implementation that is specific to your organization. You'll identify stakeholders across business disciplines within your organization and see how to implement a cross-functional social technology program.
Thursday, September 18th, 2014
The Studio Concepts course explains the framework and concepts of the Lithium Studio product and gives you the chance to create, edit, and design components, page-layouts and skins.
The training features development guidelines, best practices, and hands-on exercises.
Participants learn about:
• Creating new skins for community pages
• Adding and modifying Lithium pages (Community, Category, Forum, Blog)
• Designing and creating custom content
• How endpoints work with HTML, AJAX, and JSON calls
• Versioning and publishing best practices
Friday, September 19th, 2014
The Design Principles advanced course will teach you how to create, edit and structure styling for your community using CSS, custom components, REST API/freemarker. Understanding design concepts as they relate to the lithium application and how to apply those concept to your community.
This training features customer examples, guidelines, design community checklists, and hands-on exercises. Recommended for branding designers, UI/UX designers, Icon designers, and front-end developers.
Participants learn how:
• Understand the difference between designing for applications vs. websites
• Configuration affects and manipulates the user interface
• Learn how to add graphics, additional assets, rank icons, badges, and enable features
• Create custom components with added features, display, UI by using REST, Freemarker, Endpoints and JS
Friday, September, 19th, 2014
Developer Meet-up 16:00 – 19:00
Who: Lithium developers, partners
What to bring: your laptop if you have troubleshooting questions on your project
You can RSVP for the Developer Meet-up from this page: http://www.meetup.com/Paris-Lithium-Technologies-Developer-Group/
Jordan Suffin is Director of Training Services at Lithium, responsible for development and delivery of educational and engaging training materials. He previously worked at MicroStrategy where he spent 16 years in various education roles, starting out as a technical trainer for the West region and more recently running Global Partner Sales & Technical Training and Internal Sales Training/Onboarding programs.
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