#MastersMonday Episode 3

Lithium Alumni (Retired)

Masters of Digital CX: European Edition

Community & Beyond


Your brand’s community is vital to fostering a positive customer experience  that boosts sales, reduces service costs, sparks innovation, and builds long-term brand loyalty and advocacy. But how do you do that? In  episode three of our Masters of Digital CX series, you’ll learn how your customers at every stage of their journey can benefit from your online community and how to achieve positive impact on cost savings, sales, and customer satisfaction. Filmed during LiNC Local London 2017, listen to community experts from HP, TeamViewer, giffgaff, and Leroy Merlin discuss how to:

  • Map  out your digital customer journey (ask: does my community touch every stage of my digital customers' lifecycle?)
  • Keep your community vibrant with relevant content moderation and super user programs
  • Ensure your community is consistent with your brand

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