Misha Logvinov is Lithium's CIO, responsible for the strategic direction and management of Lithium’s global Information Technology infrastructure, including enabling world-class customer support.
I have to give our customers a lot of credit. They are asking the right questions about SaaS when choosing Lithium as a business partner. After running the engine room at several SaaS-centric businesses for over ten years, I’ve witnessed a gradual shift in customer awareness; moving from mystery to fear to uncertainty to cautious acceptance and most recently to educated embrace.
I no longer have to explain why SaaS is so much better than the on-premise software model. It has become a no-brainer to even the more conservative of industries.
Today, we talk about trust. Putting myself in my customers’ proverbial shoes, I’d ask… Why should I trust this company with enabling my business success? What makes it credible? Whenever we meet someone new, we are naturally cautious. And, for good reason. We should be cautious, and people should request proof that we can support their intentions and capabilities before they can earn our trust.
In recent years, many volumes have been written about how to evaluate SaaS providers. Understanding all the recommended criteria and creating a comprehensive assessment process can be a daunting task. In an attempt to distill this to core fundamentals, I’d like to share with you the questions that I’d ask service providers in order to evaluate them. These are also the considerations that we constantly challenge ourselves with at Lithium:
I encourage you to think about these principles while you contemplate your next foray into the world of cloud services.
Not only will they guide you towards better decisions when selecting your service providers, they will help push the entire industry forward!
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