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New modalities for community - Lithium Mobile and BT Cares

Lithium Alumni (Retired)

lithosphere_profile.jpgPaul Gilliham is Lithium's Director of Customer Marketing,  responsible for customer engagement marketing, social media and Lithium's own community, the Lithosphere.

 

He is a regular blogger for Lithium and in the Lithosphere you'll see him as PaulGi. You can follow him on Twitter at @lithosphere or @bladefrog

 


 

You may have read about our innovative mobile community interface recently, or it's possible you have seen our demo of its capabilities on the Lithium site. 

 

BT-Homepage.pngWe're excited by its capabilities, extending the community features into the hands of your customers, regardless of device, and I am delighted to say that our customers are starting to deploy the mobile community interface too.

Congratulations to BT Group (in the UK, and one of the world's largest service providers), on being our first customer to publically roll out the mobile interface. 

 

The BT 'At Home' Community (http://community.bt.com) managed by the BT Digital Care team, was rolled out a couple of months ago and this week they rolled out Lithium Mobile for the community too.

 

I have included some screenshots of the mobile interface in this post but I would definitely recommend going to http://community.bt.com directly and try it. As this is build for a mobile interface, there is no zooming or sideways scrolling, all the information is at your fingertips.

 

Here's a thread, with an accepted solution you can read and kudos up right from your phone.

 

Lithium customers, regardless of device - iPhone, droid, or other web-enabled mobile device - can interact with all the key features of our social crm community platform. Depending on what community features you have implemented, you can read and participate in forums, submit and vote on ideas, read and comment on blogs, and explore the Tribal Knowledge Base.

 

BT-Solved.png

You can also access private messaging and read through your subscribed threads.

 

When you post back to the community from your device your messages also identify your device - eg 'posted from iPhone'

 

There’s no application to install, no mobile operating systems to develop apps for, so anyone with a browser can come right in and any company with a Lithium community can use it.

 

Congratulations to BT for being at the forefront, and watch out for more examples of customers using Lithium mobile in the coming weeks.

 

For more on Lithium Mobile you can read more on Lithium.com, you can watch our product tour, or read the datasheet.

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Last update:
‎03-30-2010 04:41 PM
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