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Rogers Becomes the World’s 1st Telecom Provider to Offer Customer Support via Facebook Messenger

Lithium Alumni (Retired)

“We wanted to go where our customers were- it’s that simple. For us, we’re platform-agnostic. Social is social. We’ll serve you on the social channels that matter most to you. Facebook Messenger happens to be one of those channels.”

 - Danielle Kovac, Director, Office of the President, Rogers Communications

 

 

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Want to learn how Rogers launched their first-on-the-market customer support via Facebook Messenger, bringing their customers the best self-service globally? By leveraging Lithium Response, they successfully integrated Facebook Messenger and have already driven astounding results such as reducing their response time by 66% (from 45 minutes to 15 minutes) across all social channels (not to mention a huge increase in CSAT!).

 

Get the inside scoop on their digital success. Read the full case study here.

 

And to raise your game further, access 13 more social success stories in our latest eBook here.

1 Comment
Honored Contributor

Interesting case study! 

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Last update:
‎06-11-2019 04:26 PM
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