This December, we'll be hosting four days of certification training courses at our headquarters in San Francisco. Taught by thought leaders and subject-matter experts, the agenda includes Community Product Certification, Community Manager Certification II, Social Response Certification, and Developer Certification. You can find more details about each certification below. We hope you'll be able to join us!
Participants may sign-up for as many courses as they are interested in. Register before November 27th to qualify for early bird pricing!
San Francisco Certification Week
December 14th - 17th from 8:30 AM - 6:00 PM
Venue: Lithium HQ - 225 Bush St., 15th Floor, SF, CA 94104
Register here
Questions? Contact Lithium's Education Team at education@lithium.com
Agenda:
- 8:30 - 9:00: Breakfast and Registration
- 9:00 - 12:00: Morning Session
- 12:00 – 1:00: Lunch
- 1:00 – 4:00: Afternoon Session
- 4:00 – 6:00: Certification Exam
Pricing
- Early Bird (ends Nov 27th): $799 per class
- Standard price: $1,500 per class
- Group rates are available, contact us for more information
Monday, December 14th
Lithium Community Product Certification
Target Audience: Beginner/Intermediate/Advanced
In the Lithium Community Product certification, participants are provided an overview of the Lithium platform with a strong focus on best practices for set up, implementation and delivery. This includes what elements are needed to reach high Community Health Index (CHI) scores and what features provide Gamification elements to help develop engaging communities. We will also cover topics such as how to create quality content for blogs, Lithium Ideas and the Lithium Tribal Knowledge Base.
The course covers the topics below:
- Interaction Styles - Similarities and Unique Features
- Overview of Administration Console and Studio: Tabs, Structure, Navigation, Settings
- Ranks & Roles
- CHI score
- Gamification
- Metrics and Analytics
The program includes six hours of live training from Lithium’s subject matter experts and a 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
Tuesday, December 15th
Community Management Certification II
Target Audience: Intermediate/Advanced/Expert
Are you one of the 500+ people who are Lithium Certified Community Managers? It's time to take it to the next level with Community Management Certification II. Community Manager Certification II prepares you to achieve higher performance in four areas:
- Growing community membership and participation
- Developing and managing super users
- Managing company participation
- Driving business transformation
For each area, you’ll learn the key challenges faced, the tactics that separate success from failure, and the elements that make a program complete. Building on the foundation laid with Community Manager I, this course includes more data points, deeper case examples, new reusable assets, and more opportunities to collaborate with fellow attendees.
The course is led by Lithium’s Chief Community Officer Joe Cothrel (@JoeC), whose experience includes helping more than 300 organizations create successful community efforts.
The course is designed for community managers, executives or directors who manage them, or anyone who wants to gain a deeper understanding of the state of customer community management today. Those who successfully complete the course and exam will earn Lithium’s Level 2 Certification in Community Management.
The program includes six hours of live training from Lithium thought-leaders and subject matter experts and a 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
Prerequisite: We strongly recommend you complete Community Management Certification I before attending this workshop. Anyone who registers for CMC II will receive $200 off the price of the web-based CMC I course.
Wednesday, December 16th
Social Response Certification
Target Audience: Intermediate/Advanced/Expert
The Social Response Certification is designed for those wanting to advance their skills while developing a road map based on their specific business objectives for their implementation of social technology. This certification is built around the latest LSW technology: it’s filled with practical examples showing best of class integrations with the entire Lithium platform.
Participants will come away with an actionable plan for high-scale, efficient customer engagement and response, and will gain the following professional benefits:
Tactical Mastery
- Learn how to best engage with customers on the social web
- Understand why Marketing and Customer Care are merging
- See proven techniques to build advocates
- Understand the impact of social technology on your business
ROI Connection
- Learn how to identify, define, and measure ROI for customer care
- See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction
- Identify and measure your success in the context of your business objectives
Thought Leadership
Taught by Lithium’s best-selling author and recognized social technology leader Dave Evans (@DaveEv), this course is designed for teams wanting to push their implementation of social technology beyond the traditional areas of support, sales, marketing, and PR, and for those who want to tap the inherent knowledge of their entire organization to build stronger advocates faster through customer engagement and response on the social web.
A 90-minute examination will be conducted at the conclusion of the training session. To become certified, participants must pass the examination.
Thursday, December 17th
Developer Certification
Target Audience: Designer & Developers: Intermediate/Advanced/Expert
Lithium Developer Certified Professionals deliver the highest-possible level of expertise, providing knowledge and best practices on Lithium’s platforms. This certification will cover Lithium’s architecture ensuring that developers know which layer of the stack to utilize to achieve their customization goals, including visible elements such as Freemarker and stage/prod environments. This program is built around the following Lithium technologies:
- Advanced community customization
- Endpoints
- Common.init
- Best practices
- Performance – caching strategies & serving assets via the CDN
- Security
- API Usage
- Production Readiness
- Authentication
- Products – developers will learn the use cases of and demonstrate proficiency with the following products:
- Lithium-Klout SDK
- Lithium's Freemarker objects
- Community API v1 and v2
- LSW API
- Bulk data API
- SSO
Prerequisite: Students should know the use cases of and how to write code for the following customization points:
- Basic community customization
- Skin / CSS
- Custom components
- Quilts
- Layouts
- Text keys
- ActiveCast
The program includes six hours of live training from Lithium thought-leaders and subject matter experts and a 90-minute examination conducted at the conclusion of the training session. To become certified, participants must pass the examination.
