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Social Support - A Business Imperative

Lithium Alumni (Retired)

Social Support - A Business Imperative  

 

Social Support isn't a cool new trend. It's a business imperative. Simply put, social support delivers better social customer experiences—which can mean the difference between a life-long brand advocate and a Twitter nightmare.

 

Oh yes—and social support saves millions. Literally, millions. Top brands like Autodesk, Best Buy and AT&T are using social support to expand their support reach, get cases closed faster, increase customer satisfaction—and significantly reduce call center demand.

 

Our latest whitepaper, Social Support—A Business Imperative, tells you what you should know about social support to remain competitive today and in the next generation.  

 

Keep up with and comment on Lithium content on Twitter: @lithiumtech #lithcontent

 

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