*Thanks for voting! Stay tuned—Lithy winners will be announced at LiNC ’16! See the nominees here.*
We’re thrilled to be in our sixth consecutive year of celebrating our customers’ success with the annual Lithium Digital Customer Excellence Awards, also known as the “Lithys”. This award program is always the most anticipated highlight of LiNC, our annual user conference, and offers an inside look at how brands are transforming the way they connect with customers.
You can see the Lithy entries from the past few years right here on the Lithium Community. The success stories are incredible. For the most recent inspiration, check out the 2015 winners and their Lithy entries. And for some additional inspiration, check out this video!
Here are this year's categories:
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Total Community All Star: Recognizes the company that has leveraged both community and Lithium Social Web (LSW) to implement a stellar digital strategy. Please highlight your unified approach to customer listening and response as well as integration of social with customer care processes and systems. Provide best practices on leveraging community and LSW data and how you are using data in applications, customization and integrations. |
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Marketing Champion: Recognizes the company that used a creative contest, promotion and/or marketing strategy to promote their community members (e.g. SuperFans), a community launch or other community milestones, or engagement on their social channels (leveraging LSW). Could include a video submission (optional) to showcase a marketing campaign. |
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Social ROI Titan: Recognizes the company with the most impactful business results across community and other social platforms. This category requires the company to include metrics to showcase the results achieved. (e.g. cost savings, sales revenue). |
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Excellence in Customer Satisfaction: Recognizes the company that has showcased a significant increase in customer engagement, loyalty and lifetime value among customers. Could include usage of Value Analytics and/or CHI to measure community vibrancy as well as NPS and CSAT metrics. |
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Support Savings MVP: Recognizes the company that has best demonstrated significant cost efficiencies and support savings for their business because of Lithium. Could incorporate usage of LSW’s “Ask an Expert” and Monitor Wall, if relevant. |
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Community Design of the Year: Recognizes the community with the most impressive and engaging community design as well as a beautifully designed UI and consistency across devices. Demonstrates creative integration with your brand throughout your community. Could include usage of Responsive and Rich Media Experience. |
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Regional Star: All submitted entries will be automatically nominated for the Regional Star award. We will have one winner for North America, Europe and Asia Pacific. |
Submitting & Voting:
- Please fill out the word submission form and email it to janice.kim@lithium.com.
- All submissions must be received by April 27, 2016 at 5pm PT to be eligible.
- On May 3, 2016 at 9:00 a.m. PT, online voting opens. You will be able to view your entry and all other entries, plus vote for your favorites.
- Online voting closes on May 10, 2016 at 5:00 p.m. PT, so give a shout-out to your colleagues and business partners to vote before then.
- Selection of winners will be a two-step process: a combination of the popular peer vote on the Lithium Community and through final selection by the judging panel that will look at the spirit of the story, the results submitted, and evidence to back up the submission.
Rules & Terms:
- The 2016 Lithy Awards are only open to Lithium customers.
- There is no fee to enter.
- The submission window starts March 7, 2016.
- All entries must be received by April 27, 2016.
- You will receive confirmation via email within 24 hours that your submission has been received. If you do not receive an email confirmation, please re-submit to ensure we received it. The 24 hour period applies to the regular business week; if you submit on a Friday, Saturday or Sunday, please wait until the following Monday for confirmation.
- Upon successful receipt of a completed Lithy submission, the Lithys Award team will email you a special Lithys discount code, valid for $200 off of one LiNC registration fee.
Terms & Conditions of Lithys discount code:
1) This discount code is not permitted to be combined with any other discount code. Should you have a separate code you wish to redeem, the Lithys code can be redeemed by a different 'code owner' from the company.
2) If you already registered without the code, we will administer a refund of $200. We will need your name and email address to process the discount. Once the refund is processed, you will receive an email confirming that the refund was processed.
- Only English language submissions will be accepted.
- Your entry must be submitted in this Word document (no other file formats like PDF or PowerPoint will be accepted).
- Please embed all graphics/visuals into your above text answers, so the desired placement is clear.
- Please include your company’s logo as a high-resolution jpeg or png image.
- You may submit for multiple categories. One submission per category, per company, with the exception of the Marketing Champion category, which can have more than one submission.
- Lithium reserves the right to change or cancel an award category at any time.
- We request that an employee from your company be present at LiNC 2016 to be eligible to win an award, however, exceptions will be granted due to travel challenges especially for our international customers.
- All submitted entries will be publicly displayed on the Lithium Community. Submitting an award entry gives Lithium the permission and approval to leverage said content for Marketing and Public Relations purposes and winners will be included in a press release and on social channels. All companies submitting a Lithy give Lithium the permission and approval to use their logo on collateral and signage related to the 2016 Lithys and LiNC events.
- Entries will be available to vote in the Lithium Community starting Tuesday, May 3, 2016 at 9:00 a.m. PT. The last day for voting is Tuesday, May 10, 2016 at 5:00 p.m. PT.
- All winners will be announced on June 9, 2016 at the LiNC evening party.
If you have any questions about how to submit for the Lithys, please contact janice.kim@lithium.com.
Good luck, and we hope to see you on the winners’ stage!
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