Jawwy from STC is a new digital mobile experience for today’s digital generation in Saudi Arabia.
Jawwy was looking for one platform to manage all social interactions, including strong community forums with a smooth interface that put less stress on their customer care team, while providing the best-in-class experience to their customers.
Jawwy wanted to provide a cross-channel experience, with a knowledgebase to support both customers and employees. They decided to deploy the Lithium Platform with hopes it would also support self-care initiatives. They now connect their community with SMM for service, providing them and their users with a holistic experience.
