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The Latest Customer Success Story: TechStyle

Lithium Alumni (Retired)

Supporting 1K agents and 5M support calls with Lithium SMM


TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. TechStyle needed to implement a better way to support the highly personalized experience expectations of its members and connect 1,000+ agents in 5 contact centers across 4 brands, 10 countries, and 7 languages to deliver awesome customer service to 4 million members. They also wanted to drive loyalty through highly personalized Surprise & Delight programs. How did they meet their goals?


They choose Lithium Social Media Management for Service.

And they’re seeing powerful results:

  • 5M support calls annually
  • 20% contained in self-service
  • 50K personal connections with customers made via Surprise & Delight programs

Read about their journey with Lithium SMM and the impact its making on customer experience.


Download the TechStyle case story


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