Supporting 1K agents and 5M support calls with Lithium SMM
TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. TechStyle needed to implement a better way to support the highly personalized experience expectations of its members and connect 1,000+ agents in 5 contact centers across 4 brands, 10 countries, and 7 languages to deliver awesome customer service to 4 million members. They also wanted to drive loyalty through highly personalized Surprise & Delight programs. How did they meet their goals?
They choose Lithium Social Media Management for Service.
And they’re seeing powerful results:
- 5M support calls annually
- 20% contained in self-service
- 50K personal connections with customers made via Surprise & Delight programs
Read about their journey with Lithium SMM and the impact its making on customer experience.
Download the TechStyle case story.
Interested in sharing your own success story? Contact us at Kelly.sullivan@lithium.com
