If you attended the Social CRM Virtual Summit on the 11th and you visited the Community Best Practice booth that was staffed by our Chief Community Officer, Joe Cothrel and our team of very knowledgeable Customer Success Managers, you may have seen a couple of video snippets of Joe talking about some aspects of community.
Superusers are a key ingredient to driving a healthy and lively community - and Joe spends a minute on them. These vids are from the Lithium Customer Conference earlier this year, and I thought you'd find them useful! I'll post the other two next week.
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