On Thursday, April 8 at 9AM PT/12PM ET, join John Ragsdale, VP of Technology Research at TSIA; Brooke Molinaroli, Head of Digital Care Design at BT Group (a Lithium customer); and Bill Hustad, VP of Customers at Baynote (who is one of our newer partners), for an engaging discussion around the five secrets to delivering exceptional customer service in the social age.
In this informative and powerful one-hour web cast, moderated by Lithium's own Jim Gold, you will learn:
How social media trends are creating opportunities for improved enterprise support
How BT Group is leveraging social CRM, social search and personalization to maximize engagement with millions of customers
The roadmap for achieving maximum customer service effectiveness with social media