As community managers (CMs) on the Khoros Strategic Services team, our job is to help brands create meaningful connections and trusted communities for their customers. From engaging with custo...
Updated 4 years ago
Version 3.0
Blog Post
I love it! I once hear a quote that described Communities as "matching engines for those with needs to those with resources" and it has always stuck with me. While it is still stressful to deal with people in a community, it is infinitely better than 1-1 customer support interactions where nobody can come to the rescue of someone being mistreated and people feel enabled to act badly because "nobody is watching."