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About Atlas

Learn more about the Atlas community with helpful resources and guidelines

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Atlas Suggestions Guidelines
We want this to be the best community it can possibly be. So let us know what you think, or how we can help improve your experience on Atlas, by sharing your ideas on theAtlas Suggestions idea board. We also encourage you to share any issues or potential bugs you spot on Atlas in in our idea exchange. We actively monitor this area for new suggestions and feedback. Before you get started, make sure you review the following information. Submitting Ideas Search for an existing Idea in the Idea Board Before creating a post, type a few key search terms in the search bar and look for similar posts. If you see an idea similar to your own, simply visit the post, give it a Like to indicate your support for the idea, and add any additional conversation or comments to the topic. (If you submit an idea that already exists, we will simply merge the ideas to ensure that conversations are richer.) Draft your new idea and submit it The more we know about your idea – who it’s for, the motivation behind it, and what the concept is - the more accurate we’ll be when it comes time to prioritize and size it. Be sure to include the following if possible: The Role: What type of user is the feature for? The Outcome: What is the problem that you are trying to solve or the outcome the user is hoping to accomplish? The Benefit: What is the overall value and importance of the feature? The Context: Any additional information like screenshots or examples from other products is always helpful Subscribe to idea boards and engage with other ideas You can subscribe to an Idea Exchange or even specific labels to be notified of new activity. Simply select the grey bell icon at the top right of the page under the navigation bar, and you’ll be notified of updates. Hint: Check your notification settings to ensure that you are notified when activity happens on ideas you care about. Status Definitions Below you will find a summary of what each status means. New Suggestion Brand new suggestions submitted by you and ready to be voted on. Suggestions can include recommendations for new features, areas, issues you noticed in the community, and more. Investigating Our team has seen the idea and is currently investigating the idea. An idea might remain in this status for several weeks depending on its complexity. Needs Info We need more information from the author around this idea, what/how/who will this benefit, or if you have an example for how this idea should or has been implemented. On the Roadmap Ideas will move from Investigating to On The Roadmap when they are actively being developed by our Community team. Declined While all ideas are appreciated and provide value, we are not able to deliver on all of them. Delivered The idea has been fully implemented on the community. Resolved If the suggestion was an issue or bug on Atlas, we will use this status to mark it as resolved.
JamilaR
52 minutes ago Place About Atlas
Guidelines
Ideas
2.9KViews
0likes
0Comments
Finding your contributions to the Knowledge Base
Question How do I find all Knowledge Base articles to which I have contributed to in the Khoros Community? Can I also see all contributions from other users? Answer The easiest way to find all your contributions is to do the following: Log in to Atlas via the link at the top right of the navigation bar Select your profile image at the top right > My Profile Use one of the filter options to see contributions of that type You will see all articles to which you have contributed by any of these means: You edited the Knowledge Base article Content from your posts was used in a Knowledge Base article with the drag & drop functionality The author(s) of the article added you as a contributor to acknowledge your participation in the article Note: You can also see others' contributions if you click on their profiles. Thank you for your contributions!
AubreyL
2 hours ago Place About Atlas
Discussions & Features
Display & Content
Users
9.8KViews
3likes
2Comments
Guide to Atlas Ranks
Welcome to Atlas, your home for learning how to build the best customer experience possible. As a member of our community, you’ll be able to join discussions, ask questions, search for answers, and learn from resources - all of which will help you maximize your knowledge of the Khoros platform While you use the site, you may receive notifications about your Atlas rank increasing. This page describes what ranks are, how they tie into your community contributions, and where to view your rank progress. What are ranks? How do I increase my rank? How can I view my rank and badge progress? Frequently Asked Questions Bonus: How do I implement ranks in my own community? What are Atlas ranks? Your Atlas rank helps you understand how helpful your community contributions are relative to others Each rank on Atlas appears next to a user’s name and signifies their contributions to the community You can view these on a user’s profile page (including your own), as well as next to their name in any of their community contributions - like posts, replies, blogs, and so on Passive Ranks These ranks are available to members who participate passively via giving kudos or adding tags to content Member New members who have not yet made any contributions Visitor Users who have engaged at least once with posts via kudos or adding tags Watcher Users who have engaged a few times with posts via kudos or adding tags Observer Users who have engaged several times with posts via kudos or adding tags Learner Users who have engaged many times with posts via kudos or adding tags Surveyor Users who have engaged a whole lot with posts via kudos or adding tags Active Ranks These ranks are reserved for users who have posted helpful contributions, organized from least to greatest Beginner Tier Users who have created a post or reply at least once on Atlas Ranks: Contributor Strategist Tier Fairly knowledgeable and helpful, they have made many community contributions Ranks: Helper > Adept > Guide > Ace > Mentor > Expert (highest) Consultant Tier Known names on Atlas, they have a long history of helping out different users Ranks: Advisor > Maven > Leader > Genius (highest) Luminary Tier The most well-known and long-standing members, with numerous invaluable community contributions - other members aspire to be more like them Ranks: Director > Champion > Executive > Boss (highest) How do I increase my rank? Simply put, your rank increases as you help others. This can be achieved in two ways: 1) You contribute helpful content to the platform - for example: If you have a question for the community, you create a post asking for help or ideas Alternatively, if another user asks a question and you reply with an insightful answer If you respond to a user troubleshooting a problem, and your answer is marked as a Solution 2) You recognize the contributions others have made - for example: When you ask for help troubleshooting, you mark other posts as Solutions When you give other helpful posts Kudos, or when others give your post Kudos Along with Titans, higher rank Atlas users may also earn the ability to create rich content on Atlas, for example: After solving a tough issue in your work, you write a blog showcasing how you solved it You create a rich community resource in the form of a knowledge base article How can I view my rank and badge progress? To view how you’re progressing on your ranks and badges, visit your Atlas profile page To get there, click on your profile image, which is visible at the top right of the navigation bar on any page of the community Beneath your user name, you’ll see your current rank, as well as any contributions you’ve made You can also view the most recent badges you’ve earned on the right side of your profile Clicking “View all” will show you all of your earned badges Frequently Asked Questions How can I increase my rank more quickly? Many different activities increase your rank However, activities that are more difficult to achieve, like earning an Accepted Solution from another user, or creating rich media (at higher ranks) like blogs or knowledge base articles, award greater progress than activities which are easier, like giving a post a Kudo Does my rank go down if I don’t contribute regularly? No, all of your contributions over time will add to your rank. As long as you have a currently active account (i.e. the account has not been deactivated) and continue to make contributions, you will continue to accumulate progress toward your next rank. I’ve posted a lot lately, so why haven’t I ranked up? Ranking up is easy at first, but higher ranks require an increasing number of contributions Remember: just because you haven’t ranked up lately, doesn’t mean you won’t soon! Additionally, ranks involve a mix of contributing to the community, and acknowledging others If you’ve gone a long time without ranking up in spite of creating lots of content, you may want to spend more time letting others know you appreciate their content via giving helpful posts kudos, or by marking helpful replies as Solutions Similarly, if you’ve spent a lot of time letting others know you appreciate their content, you may want to contribute some of your own by asking good questions of others members in a forum post, or creating other types of helpful content like blog posts Bonus: How do I implement ranks in my own community? You may want to get started by learning about ranks We also recommend learning about badges, and the difference between these and ranks in the Community product Finally, we recommend reviewing our previous rank update blog to understand how we went about updating Atlas ranks, as it may give you ideas that could help as you build or rebuild your own For further guidance on badges and ranks, as well as community gamification systems, we recommend signing up for one of our Product Coaching sessions
BlakeH
2 hours ago Place About Atlas
Getting Started
Guidelines
7.2KViews
3likes
0Comments
How to Use Atlas

JohnD
3 hours ago Place About Atlas
Account
Getting Started
Registration
48KViews
0likes
0Comments
Introducing AWS Bot Control: Enhanced Security for Khoros Communities
1 MIN READ AWS Bot Control is now available for all Classic and Aurora Khoros Communities, providing advanced AI-driven protection against malicious bots to safeguard your community and maintain peak performance.
LauraV
22 hours ago Place Release Notes
communities aurora
communities classic
news & announcements
product updates
229Views
5likes
1Comment
About Aurora Communities spam management
Khoros Community spam management tools run in the background, where each new message is logged and tested for spam. Additionally, our system learns about your site content as it monitors all your boards and forums, enabling it to improve its content filtering over time.
BhuvanaM
2 days ago Place Khoros Communities - Aurora Docs
communities aurora
moderation
Spam
326Views
0likes
0Comments
Atlas Single Sign-On (SSO) & Registration for Marketing Customers
If you’re a marketing customer and would like to know more about how SSO will affect your access to Atlas, please read this FAQ.
JamilaR
2 days ago Place About Atlas
Access
Account
Getting Started
Registration
Sign-On
112KViews
1like
2Comments
Aurora: Top Contributors widget configuration
The Top Contributors widget displays a series of contributors with the highest ratings based on popularity metrics including Likes/Votes Received, Posts (Topics and Replies Created), Topics Created, and Solutions Authored. It is available on the Community Home Page, the Category Dashboard, the Group Dashboard, the Forum Dashboard, the Blog Dashboard, the Knowledge Base Dashboard, and the Ideas Dashboard. Layouts List Grid Card Configuration Options List Style Avatar Size Number of Items Sort List Item/Card Elements Widget Title More Options Layouts The Layouts sectionfeatures theList, Grid, and Cardlayouts. The information that can be displayed for each contributor depends on the Layout and its unique set of available elements. List Grid Card Configuration Options The configuration options available depend on the layout selected. For example, the List layout style has a List Style setting, while the Grid layout includes an Avatar Size option. List Style The List Style is unique to the List layout and determines how items in the list are separated from each other. You can choose to have whitespace (Space) between items, a horizontal line (Divide), or a defined Border that separates items in the list into individual visual blocks. Avatar Size Unique to the Grid layout, the Avatar Size setting changes the size of the avatar images as they appear in the grid. You can choose between a MediumorLarge avatar size. Number of Items You can designate the number of contributors featured in the widget using the Number of Items slider (maximum 20). Sort You can sort contributors by several different categories using the Sort By drop-down menu. Available options include: Likes/Votes Received Posts (Topics and Replies Created) Topics Created Solutions Authored Sort By gives you the power to create a widget dedicated to the top solvers in your community and another for members with the most likes on their content. The Time Period defines the length of time popularity metrics are calculated. This enables you to create a widget featuring a single top contributor for the week/month/year, your top five of all time, or any variation in between. List Item/Card Elements The List and Card layouts include elements that can refine the information about each member that appears in the widget. These elements include: Avatar Rank Count Widget Title The Title appears at the top of the widget. If theVisible Only to Screen Readerstoggle is active, the title remains hidden from most visitors; however, the title information is still relayed to visitors using screen readers. More Options Additional options for the widget appear in the More Options section of the Edit Widget panel: The Hide if Empty option hides the widget in the event that nothing meets the criteria to be displayed (for example, if no contributors have authored any accepted solutions and Solutions Authored is the Sort By criteria). Optimize page-load time uses lazy loading to load images as the member scrolls down the page.
RyanPi
2 days ago Place Khoros Communities - Aurora Docs
communities aurora
Page Templates
site design
165Views
0likes
3Comments
Aurora: Create an event
Community members can create events in Event boards they have permission to access. Here's an example of an event creation page: Here's an example of a published event on an Events board: 26 STEPS 1. On the community board, click Create an Event 2. The page to create an event opens. Click + on the banner to add a banner. This banner will appear on the published view of the event. 3. You can either upload from your device or search and upload an image from the internet. 4. You can now see the image that you uploaded. Add a title for the event. 5. Enter text for the event 6. From the Event type dropdown menu, select the type of event. As we are creating an In-Person event, we select In-Person 7. Click on the textbox labeled Start and enter a start date and time for this event 8. The calendar menu appears. Choose a start date. 9. Choose a time and time zone 10. Click on the textbox labeled End. 11. The calendar menu appears Choose a end date. 12. Choose a time and time zone 13. You can optionally specify the location for this In-person event. You can opt to update this information even after publishing this event. Start enter the address of the location and choose from the suggestions. 14. Optionally, click Display map on event page 15. A google map loads that shows the location of the address you added. 16. You can opt to add Guests for your event. Click Add a member link to search and add a community member as a Featured Guest for this event. 17. A search box appears. 18. Enter a member name and choose from the suggestions. 19. The selected member is added as a Featured Guest. 20. To improve findability, you can tag this event. Click Add a Tag to add new tags. 21. Type the new tag 22. After you select the newly entered tag, you can see it listed under Tags section of the page 23. Scroll down and click Publish 24. The event is published. 25. To see how this event is listed in the board, click the board name on the breadcrumb. 26. You can see that the event under the Event board. That's it! You're done! Here's an interactive tutorial Note: The default number of featured guests and its limit its 10. This value is configurable. To change this limit, Contact Khoros Support. Related topics: About Events Creating an events node in community structure Events permissions and settings Event types Integrate Zoom with Community Events
AshaC
2 days ago Place Khoros Communities - Aurora Docs
communities aurora
content management
Events
105Views
0likes
1Comment
Aurora: Recent Content widget configuration
The Recent Content widget displays the most recent items from blogs, knowledge bases, forums, ideas, and/or events within your community. It can be configured with different layouts, a specified number of items, and a variety of other elements. Layouts The layouts included for the Recent Content widget areDetailed list, List, and Card. From the Edit Widget panel, select any of these options to change the layout. Each layout has its own set of unique options available. Detailed list The Detailed list layout features a smaller thumbnail accompanied by the item's title, various elements, and a preview of its content. List Card Configuration Options List style The availableList style options forDetailed list and Listinclude: Space: Uses whitespace to create space between items. Divide: Adds a horizontal line to divide items. Border: Creates a border that separates items into individual boxes. Title The Title sets the title that appears at the top of the widget. If the Visible only to screen readers toggle is enabled, the title remains hidden to most visitors; however, the title information is still relayed to visitors using screen readers. Scope TheScopefield enables you to select where the widget is scoped. You can scope to the community, a category, a group, or a specific board. If you select a specific board, theContent types to includedrop-down menu becomes inactive. Content Types to Include Use the Content Types to Include drop-down menu to select the type(s) of content types to display in the widget. Options include: All (All content types) Blogs only Knowledge Bases only Discussions only Ideas only Sort You can set the default Sort By filter to one of the following options: Newest topics Most recent(applies only to top-level posts and replies, not nested replies) Detailed list Options The available sort options for the Detailed list layout depend on the state of the Show additional filter/sort tabs toggle. If deactivated, you can set the default Sort By filter to one of the options listed in the previous section. BelowSort and filter options, you can also turn onShow filter and sort controlsto add aTaggedline where members canclick+ Tagto enter a tag to filter content by that tag. If, however, the Show additional filter/sort tabs toggle is active, you can configure the different sort options available to visitors through tabs that appear on the top of the widget. These include: Sort by Most Viewed Sort by Most Liked Sort by Most Replies Filter by Newest Topics Filter by Most Recent Filter by Items with No Replies Yet Number of Items The Number of items slider gives you control over the number of items displayed on the initial page load before a Show More option appears. List item/Card elements Elements are additional pieces of information that can be displayed along with each item in the widget. The list of available elements changes depending on which layout you've selected. Detailed list and List layouts have an additional Lead with drop-down menu. It enables you to choose to display the item author's Avatar, discussion style Icon, or None along with the item in the widget. More Options Additional options are available at the bottom of the Edit Widget panel. Hide if empty hides any tabs that don't have corresponding items. Include "Show More" link adds a link to the bottom of the widget to enable visitors to display additional items once the Number of items has been reached. Optimize page-load timeuses lazy loading to load images as the member scrolls down the page.
RyanPi
3 days ago Place Khoros Communities - Aurora Docs
communities aurora
Page Templates
site design
187Views
0likes
2Comments

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