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Knowledge Base Article content widget configuration
The Knowledge Base Article template contains the Knowledge Base Article content widget that houses the body of an article. While you cannot delete this widget, you can modify some of its features to customize the community experience. Page item elements Date: Shows the date on which the article was published (September 3, 2024) or how long ago it was published (3 days ago) depending on your settings. Versions: A badge displays the version of the article. Helpfulness: Shows the “Was this article helpful?” section with sentiment emojis below the article. Guide navigation: In the left panel, shows the table of contents for the knowledge base guide where this article lives (see About KB Guides). Display contributors as None: No contributors are shown. Link: Select the View Contributors link to open contributors in another window. Detailed panel: The list of contributors shows below the article. Related topics: About Knowledge Bases About KB Guides Guides widget configuration
LauraV
2 days ago Place Khoros Communities - Aurora Docs
community aurora
kb guides
knowledge bases
site design
70Views
0likes
1Comment
Flood controls for Aurora communities
With Khoros, there are limits on how often people are allowed to post, upload images, videos, and attachments, tag content, send private messages, and other community actions before triggering flood controls. Flood controls are in place to help combat potential spam. Note: Those with the Administrator and Moderator role are exempt from flood control restrictions; these thresholds affect only regular members. The following table lists the default flood rate settings for various actions performed by the member within a specified period of time. Actions Flood Controls Post content A member can't post more than: 5 posts in 30 seconds 15 posts in 10 minutes 50 posts in an hour Send Private Messages A member can't send more than: 5 private message in 30 seconds 10 private messages in 10 minutes 50 private messages in an hour Upload Images A member can't upload more than: 100 images at a time 5000 images per day 5000 images in the community Upload Videos A member can’t upload more than 500 videos in the community. Upload Attachments Members can’t upload more than 100 attachments per post per day. Like content A member can't give more than: 50 likes per minute 500 likes per hour 5000 likes per day Tag content A member can’t add more than: 50 tags per minute 500 tags per hour 5000 tags per day Mention people A member can’t mention more than 50 members in single post. To configure these flood controls, contact the Support team.
BhuvanaM
10 days ago Place Khoros Communities - Aurora Docs
Basics
communities aurora
Getting Started
349Views
1like
5Comments
Aurora Analytics Metric Definitions
This article provides definitions for all the metrics available in Aurora Analytics. Aurora Analytics approximates user behavior and therefore these metrics exclude almost all nonhuman requests (Web crawlers, robots, RSS feeds, REST API calls). About how Community visit metrics are calculated When viewing visits metrics, you might see small variants in the reported numbers. This is expected when you compare visits metric for a period within a month versus a sum of months in that period. The main reasons for these differences include: Overlapping visits across months "Visits" are defined as the number of unique user sessions. A session is defined as a group of interactions one user takes within a given time frame. Sessions time out in the case of 30-minute inactivity. Assume someone browsed through a community during the last hour of a month (Month-1) and continued browsing through the first hour of next month (Month-2). In this scenario: When we measure visits for Month 1, this session is counted as 1 visit. When we measure visits for Month 2, this session is counted as 1 visit. So, when you sum up visits for Month 1 and Month 2, you see 2 total visits, whereas, if you measure visits over the 2-month period, this session is counted as a single visit. Algorithm approximation "Visits" and "visitors" metrics are an approximation algorithm in their calculations. As such, there might be a 1-2% variance in the calculations. Elastic search documentation mentions that sometimes the variance could be up to 6%. Aurora Analytics metrics and definitions Widget/Metrics Definition Page Views A page view is counted each time a browser requests a page regardless of the device type or whether the page is cached. Page Views approximate user behavior and therefore exclude non-human requests (web crawlers, bots, RSS feeds, REST API calls). Page Views (Trend graph) Page Views trend graph is a line graph that shows how the Page Views are trending for the selected time frame. Visits A visit is one or more page views over time by a uniquely identified visitor. A cookie set in the browser identifies visitors (anonymous or registered), so if a visitor has cookies turned off, each page view counts as a new visit. The visit counter increments as soon as the visitor views any community page; the visit ends after 30 minutes of inactivity. After the 30-minute timeout, the next page view counts as a new visit. The Mobile Visits metric is a subset of the Visits metric and includes requests from mobile web browsers only. Unique Visitors The number of unique visitors over the specified time interval. When a visitor (registered or anonymous) views a page, the application looks for a visitor cookie. If no cookie is found, a new cookie is created, and the visitor counts as a new unique visitor. If a visitor cookie is found, the Unique Visitor counter is not incremented. If cookies are cleared after a visit, the next visit sets a new cookie and counts a new unique visitor. Since cookies are browser dependent, so are unique visitors. Users who access the community from different browsers count as a unique visitor. The Mobile Unique Visitors metric is a subset of the Unique Visitors metric and includes visitors who used mobile web browsers only over the specified time interval. Page Views /Visit The average number of Page Views per Visit for the time frame selected. Visits vs. Unique Visitors The trend of the number of visits to the community site against the number of unique visitors for the selected time frame. Visits by User Type The number of visits made by anonymous users and signed-in users. Anonymous users also refer to community members who have not logged in. Learn more about Visits by User Type. Visit Referrals The number of community visits that originated from specific URL domains. This metric helps you understand how much traffic is coming in from different search engines, social networks, or links on your company website. Completed Registrations The number of member registrations completed during the selected time period (excludes partial/abandoned registrations). A registration is considered complete when the visitor finishes the sign-up flow and is given a unique user ID. If the visitor leaves the sign-up flow before being granted their unique user ID, the registration is considered to be abandoned, and the completed registration counter is not incremented. If the community uses Single Sign On (SSO), Khoros increments the completed registration count the first time it receives an authentication token that contains a unique User ID. Partial Registrations The number of user registrations abandoned during the selected time period. Completed and Partial Registrations The line graph shows how the completed and partial registrations are trending over the selected time frame. DAU/MAU DAU (Daily Active Users) is the number of unique members who engage with the community in a one-day window. MAU (Monthly Active Users) is the number of unique members who engage with the community over a month or 30-day window. The ratio of DAU to MAU is the proportion of monthly active members who engage with the community in a single day window. Member Time on Site The Member Time metric indicates the total number of minutes from first page request to last page request for each visit of all registered members in your community during the date range of the report. Member time does not capture the time of actions, such as likes, unless the member requests a new page after the action. Nor does it include the last 30 minutes after the last page request before the session times out. Member time is calculated from the time of the first page request, such that a session that started at 11:50pm on day 1 and ending at 12:15am on day 2 is counted as member time for day 1. New vs. Returning Members New members are members who have never visited the community and are visiting for the first time. Returning members are members who have visited the community before. This line graph shows the trend of new and returning members over the selected time frame. Note that this widget will show data for the last 30 days only, irrespective of the selected date range. Depending on the time range you choose in the dashboard settings, you may get partial data or no data. New vs. Returning Anonymous Users When a user views the community without signing in, the community looks for cookies saved on their device. If there is no cookie present, then the user is treated as a New Anonymous User. If cookies are present, then the user is treated as a Returning Anonymous User. Since members can also view the community without signing in, they are also considered Anonymous. Note that this widget will show data for the last 30 days only, irrespective of the selected date range. Depending on the time range you choose in the dashboard settings, you may get partial data or no data. Forum This widget shows the engagement on the selected Place for the date range selected. Shows the number and trend line of the number of discussions created, number of likes received, number of replies for the time frame and selected Place. Click View Detailsfor further insights. Blog This widget shows the engagement on the selected Blog for the date range selected. Shows the number and trend line of the number of posts created, number of likes received, and the number of comments for the time frame and selected Place. Click View Detailsfor further insights. Knowledge Base This widget shows the engagement on the selected Knowledge Base for the date range selected. Shows the number and trend line of the number of articles created, number of likes received, and the number of comments for the time frame and selected Place. Click View Details for further insights. Places - Follows The total number of followers for the selected Place. Topics - Follows The total number of followers for the selected Content. Observing vs. Participating vs. Contributing This widget shows the engagement between members who are observing, participating and contributing in the community for the place and time frame selected. Observing members are those who have signed into the community and their engagement is limited only to viewing the contents. Participating members are those who reply or like posts in the community. Contributing members are those who create content or provide solutions in the community. Private Messages This widget shows the number of private messages sent, its trend line and the messages per conversation in the community for the time frame selected. Messages sent The number of private messages sent from the inbox by all the community members during the selected time frame. Messages sent (trend graph) The trend line graph showing the number of private messages sent from the inbox by all the community members during the selected time period. Discussions The number of Discussions in the selected Place during the selected time frame. Likes The number of likes received for the Discussions and replies in the selected Place during the selected time frame. Replies The number of replies received for the Discussions in the selected Place during the selected time frame. Engagement Shows the trend line for number of Discussions, likes, and replies in the Place during the selected time period in Forums Details. Shows the trend line for number of Blog posts, likes, and comments in the Place during the selected time period in Blogs Details. Shows the trend line for number of articles, likes, and replies in the Place during the selected time period in Knowledge Base Details. Shows the trend line for number of ideas, votes, and comments in the Place during the selected time period in Ideas Board Details. Time to First Reply The time taken (average) for Discussions in the selected Place to receive its first reply after it has been initially submitted. It is typically measured from the moment the Discussion is published to the moment someone replies to it. First Replies The total number of first comments on all the Discussions in the selected Place during the selected time frame. If for the selected time frame there are 10 Discussions in the selected Place, and only 4 have received a reply, then the total number of first replies is 4. If for the selected time frame there are 10 Discussions in the selected Place and only 1 Discussion has replies, even if that one Discussion has 5 total replies, the First Replies is 1. Marked As Solved The number of Discussion replies that are marked as an accepted solution for the selected Place and for the selected time frame. There is only 1 solution per Discussion. Marked As Solved Trend Shows the trend line for the number of replies that are marked as an accepted solution for the forums in the selected Place and for the selected time frame. Time to Solution The average time taken for the replies in Discussions for the selected Place to be marked as an accepted solution. It is measured from the moment the Discussion is posted until one of its replies is marked as an accepted solution. Solution Views A count of page views of Discussions with an accepted solution after the Discussion has had a reply marked as an accepted solution. Forum - Follows The total number of followers for the selected Forum during the time frame selected. Discussions - Follows The total number of followers for the Discussions in the selected Place during the time frame selected. New and Trending Discussions The total number of new Discussions and trending Discussions in the Forum selected during the selected time frame. The metric values for Trending Discussions depends on the minimum number of views set in the Engagement dashboard settings. Posts The number of blog posts in the selected Place during the selected time frame. Comments (for Blogs and Ideas) The number of comments the blog posts or Ideas in the selected Place received during the selected time frame. Articles The number of Knowledge Base articles in the selected Place during the selected time frame. Blog - Follows The total number of followers for the Blog in the selected Place during the time frame selected. Posts - Follows The total number of followers for the Blog posts in the selected Place during the time frame selected. Knowledge Base - Follows The total number of followers for the Knowledge Bases in the selected Place during the time frame selected. Article - Follows The total number of followers for the Knowledge Bases articles in the selected Place during the time frame selected. TTFR Time to First Reply TTFS Time to First Solution Helpful Votes The number of votes the Knowledge Base board or article received stating that they were helpful. Unhelpful Votes The number of votes the Knowledge Base board or article received stating that they were unhelpful. Members Joined The number of members who joined the Group. Members Left The number of members who left the Group. Invitations Sent The number of invitations sent to members to join the Group. Invitations Accepted The number of invitations that were accepted by members to join the Group. Ideas Snapshot (widget) This widget contains the metrics related to Ideas Board. The metrics are number of ideas, number of comments received, number of votes received during the selected time period for the Place selected. Ideas (Groups, Events and Members reports) Total number of ideas created during the selected time period for the selected Place. Votes Total number of votes received during the selected time period for the selected Place. Idea Votes (Members report) Total number of votes given by members during the selected time period for the selected Place. Closed Total number of ideas closed during the selected time period for the selected Place. Completed Total number of ideas completed during the selected time period for the selected Place. Events (Groups, Events, and Members reports) The number of events in the selected Place during the selected time frame. RSVP-Attending (Groups, Events and Members reports) The number of members who RSVP'd 'yes' to the events in the selected Place during the selected time frame. RSVP-Interested(Groups, Events, and Members reports) The number of members who RSVP'd 'Interested' to the events in the selected Place during the selected time frame. Attended The number of members who attended the events in the selected Place during the selected time frame. Events Attendance(Members report) The number of members who attended the events in Groups for selected Place during the selected time frame. Events by type (widget) This widget shows engagement on events based on the event type (In-person, Online, and Hybrid). Lead-up to the Event (widget) This widget shows metrics on all the activities that occurred on the event before it started. Note: In Classic Analytics, a summation of all posts in the community (root topics and replies across discussion styles) is presented as the 'Posts' metric in the Categories report. However, in Aurora Analytics, the root topics and replies across content types (Forums, KB, Blog, Idea and Events) are presented as specific/independent metrics, instead of adding them together and presenting as 'Posts' metric. Related topics: About Aurora Analytics Dashboard Settings Aurora Analytics Reports
AshaC
11 days ago Place Khoros Communities - Aurora Docs
Analytics
communities aurora
644Views
3likes
4Comments
Aurora: Integrate Zoom with Community Events
Integrating Zoom with your Community Events enables you to offer real-time user engagement from within the community. With Events, you can host both Zoom Meetings and Zoom Webinars. Zoom Meetings:All participants can share their screen, turn on their video and audio, and see who else is in attendance. Zoom Webinars:Webinars enable view-only attendance. The host and any designated panelists can share their video, audio, and screen. Participants have the ability to interact via Q&A, Chat, and answer polling questions. The host can also unmute attendees. Attendees in webinars cannot rename themselves. Participants can join a meeting on your website without having the Zoom app. Authorize Zoom To host Zoom calls within the Events feature, we use the Zoom App SDK. To integrate Zoom with Community Events, you mustmanually specify your organization's Client ID and Client Secret values in theCommunity Adminpanel. These values are encrypted and stored in Khoros’ database. Prerequisites We recommend that you create an admin account in Zoom. During authorizing Zoom in the community, you must sign in with the same account to grant access to the Zoom event. Note that the Zoom app can be unpublished. Generate the Client ID and Client Secret from the Zoom SDK App.Learn more about how to generate Client ID and Client Secret from the Zoom SDK App. In the Zoom SDK App, you must specify your community's redirect URL inRedirect URL for OathandOath Allow listfields. Sample redirect URL format: https://<community hostname>/<community name>/api/2.0/zoom/oauth2callback Admins can manually enter and delete the Zoom Client ID and secret key values in the community’s Admin Settings, which are encrypted and stored in Khoros’ database. To authorize Zoom: Sign in as an Admin of the community. Open the Account menu. SelectSettings. The Settings page opens. Select Content Features. Select Events. Beside Zoom integration, selectIntegrate. A window to enter Zoom's Client ID and Client secret opens. Enter theClient ID and Client secret. Select Configure. You may be asked to sign in to the Zoom app. After you sign in, you are redirected to the settings page. If the integration is successful, a success message appears. The Zoom integrationis successful when you see the Remove button. To remove the Zoom Integration: Sign in as an Admin of the community. Open the Account menu. SelectSettings. The Settings page opens. SelectContent Features. Select Events. Beside Zoom integration, selectRemove. The Zoom integration is removed and the button changes back to Integrate. Related topics: Events permissions and settings Create an event Event types Events with Zoom Meetings Events with Zoom Webinar
AshaC
11 days ago Place Khoros Communities - Aurora Docs
communities aurora
content management
Events
283Views
0likes
5Comments
Aurora: Top Contributors widget configuration
The Top Contributors widget displays a series of contributors with the highest ratings based on popularity metrics including Likes/Votes Received, Posts (Topics and Replies Created), Topics Created, and Solutions Authored. It is available on the Community Home Page, the Category Dashboard, the Group Dashboard, the Forum Dashboard, the Blog Dashboard, the Knowledge Base Dashboard, and the Ideas Dashboard. Layouts The Layouts sectionfeatures theList, Grid, and Cardlayouts. The information that can be displayed for each contributor depends on the Layout and its unique set of available elements. List Grid Card Configuration Options The configuration options available depend on the layout selected. For example, the List layout style has a List Style setting, while the Grid layout includes an Avatar Size option. List Style The List Style is unique to the List layout and determines how items in the list are separated from each other. You can choose to have whitespace (Space) between items, a horizontal line (Divide), or a defined Border that separates items in the list into individual visual blocks. Avatar Size Unique to the Grid layout, the Avatar Size setting changes the size of the avatar images as they appear in the grid. You can choose between a MediumorLarge avatar size. Widget Title The Title appears at the top of the widget. If the Visible Only to Screen Readers toggle is active, the title remains hidden from most visitors; however, the title information is still relayed to visitors using screen readers. Number of Items You can designate the number of contributors featured in the widget using the Number of Items slider (maximum 20). Sort You can sort contributors by several different categories using the Sort By drop-down menu. Available options include: Likes/Votes Received Posts (Topics and Replies Created) Topics Created Solutions Authored Sort By gives you the power to create a widget dedicated to the top solvers in your community and another for members with the most likes on their content. The Time Period defines the length of time popularity metrics are calculated. This enables you to create a widget featuring a single top contributor for the week/month/year, your top five of all time, or any variation in between. List Item/Card Elements The List and Card layouts include elements that can refine the information about each member that appears in the widget. These elements include: Avatar Rank Count More Options Additional options for the widget appear in the More Options section of the Edit Widget panel: The Hide if Empty option hides the widget in the event that nothing meets the criteria to be displayed (for example, if no contributors have authored any accepted solutions and Solutions Authored is the Sort By criteria). Optimize page-load time uses lazy loading to load images as the member scrolls down the page.
RyanPi
12 days ago Place Khoros Communities - Aurora Docs
communities aurora
Page Templates
site design
230Views
1like
4Comments
Close the loop with Khoros Care for your CRM
2 MIN READ The NEW CRM Connector enables agents to manage CRM records and cases while managing omnichannel conversations with customers.
BlakeB
3 days ago Place Release Notes
care
product updates
1.3KViews
2likes
3Comments
Khoros Flow v24.12.1 Release Notes
1 MIN READ The December release includes enhancements on URL validation, multiple language support for Named Entity, and a few bug fixes.
AshaC
12 days ago Place Release Notes
flow
release notes
25Views
1like
0Comments
Khoros Communities Aurora 24.11 Release Notes
5 MIN READ The Communities Aurora v24.11 release contains more community language translations, the ability to edit community guidelines and privacy policies, the Content Archive feature, conversation display format defaults, improvements to the developer experience, and several bug fixes.
LauraV
13 days ago Place Release Notes
communities aurora
product updates
release notes
278Views
9likes
0Comments
About Aurora community languages
Reaching all your customers and enabling them to connect with each other is important regardless of the languages they speak. That’s why we offer the ability to translate your Aurora communities and email notifications into many different languages. The following languages are currently supported: Chinese (Simplified) zh-CN Dutch (Netherlands) nl-NL English (Great Britain) en-GB English (United States) en-US French fr-FR German de-DE Italian it-IT Korean ko-KR Japanese ja-JP Polish pl-PL Portuguese (Brazil) pt-BR Portuguese (Portugal) pt-PT Russian ru-RU Spanish (Spain) es-ES To make any of these languages available to your members, refer toEnable languages in your community. Note: More languages will be available in future releases. Community members can update their Community language in standard communities or their Email language in localized communities in their member profile preferences. To learn more about the Localized Communities feature in which you can create segments of the community aimed at users of a particular language, refer to About Localized Communities, Create and map a localized category, and Configure localized category settings.
LauraV
13 days ago Place Khoros Communities - Aurora Docs
community aurora
site design
text
145Views
0likes
3Comments
Aurora Analytics Reports
The article provides an overview on how to access reports configure reports download reports schedule reports Accessing the Reports page To view the list of available reports: Go to your Account menu and click Analytics. Click Reports. The Reports page opens. Next to each report name, you can see a brief description of the contents for each report. Click a report name to view a report. Here’s a Forum report: Modify settings for a report You can customize report settings to display the exact data you're looking for. Specifically, you can scope reports to a specific place and time period. To scope a report to a specific place: Open a report. Open the Options menu and click Report Settings. Select a specific place (board or category): Click Save. The Forum report shows the Place selected (in this example, the Products category) and displays the metrics for the Forums under the selected place during the selected date range. To scope a report to a specific date range: To view data for specific date ranges, you can select the date range using the dashboard date-range menu. Select one of the following from the menu. By default, the date range is set to Last 30 days for all reports. Here’s an example of a Forums report for the Last 7 days under the Product category: Learn more about date range settings Download reports You can download and analyze data by exporting them to a CSV file. Members with Admin and Analytics roles can schedule reports and have them emailed to them. Notes: Aurora Analytics report exports include up to 2000 rows. In cases where there are more than 2000 rows in a report, only 2000 rows will be exported and the rest will be truncated. Scheduled reports allow for the download of up to 50,000 records. Schedule reports You can schedule reports to be generated and emailed directly to your registered email ID. You can also view the reports that are scheduled to be generated. Understanding Aurora reports To understand the structure of these reports, let's explore a Forums report. All reports share this general structure. In this example, we’ve chosen the “Products” board and have selected to view the metrics for the Last 30 days. The Summary section at the top for the report provides a quick glance at key traffic and engagement metrics. Depending on the report you view, the metrics shown in the Summary section will vary. Learn more about what each of these metrics means. Below the Summary section, the report is displayed in a table. You can view a maximum of 50 records. If there are more than 50 entries, you can export and download the report as a CSV file. In this example, summary metrics are broken down to show the metrics by board. By default, the report is sorted by the number of Page Views. To reverse the sort order (ascending or descending) of a column, click the metric in the heading. To sort the report by a different metric, click the name of that metric. For example, to sort this table by Likes received, click Likes in the header row. Related topics: About Aurora Analytics Dashboard Settings Schedule reports Aurora Analytics Metric Definitions
AshaC
13 days ago Place Khoros Communities - Aurora Docs
Analytics
communities aurora
368Views
2likes
1Comment

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