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Khoros Communities Spring Product Update Webinar
Review the recent Khoros Communities Spring Product Update to learn about key releases from the past year, in-progress initiatives, and a teaser of strategic concepts we’re investing in. Khoros product leads opened up for Q&A on the latest Khoros innovations for the Khoros Communities solution. Don’t miss your opportunity to learn about recent releases, new product enhancements, and future roadmap directly from the Khoros product team.221Views0likes0CommentsEdit Link Associated with Logo in Header in Aurora
In Auroa, it would be beneficial to be able to edit the link associated with the logo in the header, i.e. instead of pointing to community home, point to a product site. This will also not allow real estate on the navigation bar to not be taken up by linking externally.46Views9likes0CommentsAI generated assistance on search results page
Saw this on a competitors offering and it seems a very simple and effective way to help community members. At the top of the search results page, have an AI-generated answer to the search result, preferably also with attribution to the TKBs or community discussions the answer drew upon. Eg if I search "how to set up MFA" I am going to get much more assistance from an AI-generated answer rather than a list of results that mention MFA. Jason51Views4likes7CommentsFrequent logouts on mobile / trouble logging in
I've been having trouble with Atlas on my iPhone (Safari). It logs me out frequently (probably once a day?). When I try to log in (with the correct credentials; they're saved in 1Password and work fine on my desktop), it says "please correct the highlighted fields" but there aren't any highlighted fields to correct. Sometimes, eventually, magically, after a couple of page refreshes I am logged in. Is anyone else having similar trouble? I suppose my "idea" here is - make the login work as expected on mobile, and don't log me out so frequently?281Views0likes7CommentsImprove solution display in topic layout
If a topic is solved then Atlas shows the reply marked as a solution right below the first message. But there's no UX element introducing this fact. It's just a text box following the topic start message with the only indicator that after that text box the same "Marked as solution" indicator is shown like further down in the thread. See example on the right. Can we please get a section / panel title for the solution list, e.g. either "X solutions" or "Showing solutions first" and also get a CSS class name for this PaneledItemList so customers can style this section differently.24Views1like1CommentRecent content feature
Hi, in the recent content feature, we can only select either all content types or just one. It would be great to have the flexibility to choose multiple specific options, like questions and blogs, but exclude others such as ideas. Could we please look into allowing this? Thanks!14Views1like2CommentsAdd Atlas to SSO making it easier to toggle between
Please find a way to add Atlas to the menu: Users should easily be able to toggle to and from Atlas. For example, if I'm in marketing, I want to go to the same menu to find Atlas as I would Care. Accessing and logging into Atlas right now does not make sense.230Views3likes3CommentsCase Portal Account View Does Not Include Case Submitter
I'm finding it difficult to locate cases opened by other individuals in my organization because the view no longer shows the name or email of the individual who submitted the case. Would really like the name or email address to be available in the view. Email vs. Portal in the view is not particularly useful, perhaps it could replace that?64Views2likes4CommentsShould be able to search for user by first and last name
My company just joined as a Khoros customer. After I logged in to Atlas, I wanted to see who else on my team was active on Atlas. I could not find people that I am sure have logins. I can find myself by searching for users with my username "bob-mccormick", but not with my name "bob mccormick". At my company, my email is "bob.mccormick", nobody is expecting a hyphen. The "Search for Users" should allow searching by first and last names.2KViews4likes3Comments
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Leverage community to drive results across the customer journey
Seamless customer journeys start with community. Join this virtual masterclass to learn how. Thursday, May 08, 2025 | 9am PT | 11am CT | 12pm ET Click the link above to secure your spo...Thursday, May 08, 2025, 09:00 AM PDTOnline0Comments