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Recent Content

Provide Translate option from Khoros conversations
Many social platforms give a "translate" options to translate messages posted in other languages to English. Add option in Khoros conversations.
LoriCastillo
3 days ago Place Atlas Suggestions
Ideas
New Feature
9Views
0likes
0Comments
Community works: How Zoom built a winning support strategy with its customer community
Thursday, Mar-20-2025 | 9am PT | 11am CT | 12pm ET What’s the secret to building a high-impact customer community? For Zoom, the key to success is starting small and focusing on self-service support. In this live session, featuring Alexis Brown and Carla Almandoz, Zoom’s community team will break down: The step-by-step strategies behind their community growth The key metrics they track for success How their community is shaping the future of customer support
HollyL
3 days ago Place Events & Webinars
Khoros Communities
8Views
0likes
0Comments
TOP Content widget
I'd like to suggest a new feature for the TOP Content widget setup. I think it could be useful if we can choose a Time Period, as we can with the TOP Contributors widget. So it won't consider oldest articles that steal the show to more recent ones. Thank you!
Sampic742
7 days ago Place Atlas Suggestions
Forums
New Feature
27Views
2likes
1Comment
Launching on Khoros Communities Session #2: Preparing to launch | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Preparing to Launch *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may access the recordings via the links below: Recording for New Khoros Communities customers Q&As from the recorded session are attached below. Wednesday, Feb 19, 2025 1pm UTC and 9pm UTC In today’s ever-changing digital world, customer engagement tools—most importantly, engagement communities—must evolve to retain and keep customers satisfied. Khoros Communities Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this session, focussed on the Initiation and Planning phases of the launch/upgrade process, you will learn about: The Initiation and Planning phases and project timeline General tasks to complete prior to and during the Initiation and Planning phases Internal resources your team needs to launch on Khoros Communities Whether you are preparing for your upgrade to or launch on Khoros Communities Aurora or simply learning more about the process, we are here to help. Missed the first session in this series? Review the Q&A and access recording here.
LynnT
11 days ago Place Events & Webinars
Khoros Communities
295Views
1like
0Comments
Launching on Khoros Communities: Session #1: Why Communities Aurora? | Instructor Led-Training
Recording from this live webinar can be found in Khoros Academy: Launching on Khoros Communities ILT Series: Why Communities Aurora? *Please log into Khoros Academy prior to accessing the recording link above. If you do not yet have access to Khoros Academy, you may view the recording via this link. Q&As from the recorded session are attached below. Tuesday, Dec-17-2024 1pm UTC and 9pm UTC In today’s ever changing digital world, to retain and keep customers satisfied, customer engagement tools must be ever evolving, most importantly your engagement communities. Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this live training, you will learn how to: Identify the value of Aurora Have an understanding of the overall process for upgrading to Communities Aurora. Whether you are looking to prepare for your launch on Aurora or simply learn about the top features of Communities Aurora, we are here to help!
LynnT
11 days ago Place Events & Webinars
Khoros Communities
316Views
1like
0Comments
Can't find members IP adress anymore since Aurora upgrade
Hi. Before the Aurora upgrade, we could see members IP adress in there profile to check the location. That was useful when we had a doubt about some post that could be either from a real member or a spammer (bot). Most of the time, when we saw that the IP adress was from India or Pakistan, as example, we blocked the profile for spam reason. Now with Aurora, I only can see IP adress in the Audit log section, in Settings, but we can't see all members we want there. I'd like if we could consult members IP adresses like it was in Forum Classic. 🙃
Sampic742
12 days ago Place Atlas Suggestions
Forums
25Views
1like
0Comments
Community Outlook 2025: Trends and Predictions
Join community leaders—Brian Oblinger, Strategic Community Consultant, Brian Oblinger Strategic Consulting, Todd Nilson, President and Community Strategist, Clocktower Advisors, Michel Da Silva, Senior Community Strategist, Khoros, and Shaveta Sharma, Practice Head, Web & Communities, Grazitti Interactive, as they uncover the strategies, innovations, and challenges that will define the community landscape in 2025 and beyond! Imagine a world where communities anticipate user needs before they ask, AI crafts tailored conversations in real-time, and engagement feels less like a transaction and more like a true connection. This isn’t a distant future—it’s the reality taking shape as we move into 2025. With AI-driven personalization, next-gen gamification, and data-powered insights, communities are transforming into intelligent ecosystems that foster deeper collaboration and customer loyalty. Community managers are leveraging predictive analytics, automation is streamlining engagement, and hyper-personalization is redefining member experiences. So, what’s next? What emerging trends will shape the future of online communities, and how can you stay ahead? Some of the Topics We’ll Cover: ➤ AI & Personalization – Crafting hyper-tailored experiences to boost engagement. ➤ Hybrid & Niche Communities – The rise of specialized networks and online-offline integration. ➤ Gamification & UGC – Leveraging interactive experiences and peer-driven content. ➤ Trust, Transparency & Moderation – Building safer, more authentic community spaces. ➤ Data Privacy & Community Analytics – Balancing security with actionable insights. ➤ Scaling Without Losing the Human Touch – Growing communities while maintaining strong connections. ➤ Future Tech & Trends – Emerging innovations that will reshape online communities in 2025.
CoryD
19 days ago Place Events & Webinars
Khoros Communities
83Views
0likes
0Comments
State of Community Management Report Launch
Join ACM Director Venessa Paech and Khoros Chief Community Evangelist Michael Puhala, as they unveil the hotly anticipated 2024 State of Community Management Report for Australia and New Zealand. They'll highlight key trends and results, what they mean for the community space in ANZ, and answer your questions about the report and its implications for your work. The 2024 ACM State of Community Management report addresses: The demographics of Australian community managers Their working conditions and contexts Their toolsets and industry relationships The nature of the communities they build and oversee How community management is framed and integrated into Australian businesses and organisations Key challenges and concerns for community practitioners Moderation challenges and practices Future trends Launched in 2015, the annual ACM State of Community Management Survey is the only benchmarking data captured about community management in Australasia. The survey is a resource for community managers (both professional and volunteer), recruiters and employers, journalists and media, policy makers, researchers and anyone looking to improve their understanding of community management as a field of work in Australia and New Zealand.
CoryD
19 days ago Place Events & Webinars
Khoros Communities
28Views
0likes
0Comments
Release Notes should never be archived
I have been researching some CSS optimization on Khoros Classic for some 30 minutes here on Atlas. This was made harder by the fact that I cannot use external search engines any longer to search Atlas. See End the Google moratorium older Khoros Classic Community Release Notes obviously being archived. The latter is actually much worse of those two challenges, because Release Notes often contain the only documentation about features and functionality that was new or changed in that release. I can only hope this was an oversight when using mass archiving, but please bring back the Classic Release Notes ASAP. E.g. https://community.khoros.com/t5/Khoros-Community-Release-Notes/Khoros-Communities-19-7-Release-Notes/ba-p/538709#performance Seems the oldes Release Notes still available today is 20.8 which I only found by clicking through the pagination: Release Notes and Info - Page 4 - Atlas (khoros.com)
Claudius
21 days ago Place Atlas Suggestions
174Views
7likes
10Comments
Please link to the case portal in case-update emails
It's so frustrating to not be able to click from the case-update emails to the case portal (ideally, directly to the case in question, but at a minimum just to the case portal.) I know this has been discussed elsewhere, but it's deep in a discussion thread / blog comment thread so I figured I'd pull it out as an individual idea. (the link to "case portal" in the screenshot above is broken. Super annoying)
CarolineS
25 days ago Place Atlas Suggestions
Potential Issue
59Views
2likes
2Comments

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