Are you ready to realize the full potential of your brand's ROI? Take the next steps on your journey toward a mature digital customer experience practice by joining Khoros experts at CMSWire's upcoming DXS21 Virtual Summit.
Dates:
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Thursday, October 28, 2021, 10:30am-4:30pm EDT
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Friday, October 29, 2021, 10:30am-2:00pm EDT
Activate the data and insights latent in your organization and your customer base to deliver on the performance promises of the modern digital tech stack. Foster the culture and practices of curiosity, creativity, experimentation, and iteration. Learn from industry experts, like Khoros' own Christopher Stark (Director of Business Value Consulting at Khoros), on how to deliver the customer experience consumers want.
Stark's session, Stop the Silo: How to measure, improve, and create growth through the CX journey, speaks to how siloed data create siloed teams, which creates siloed experiences. A proliferation of VoC efforts results in a myopic approach to acquiring and acting on CX insights. Gain an understanding of how a holistic approach to gathering customer data through ingestion of omnichannel insights provides one view of the customer journey for growth and efficiency.
Christopher Stark, Director of Business Value Consulting at Khoros
Christopher Stark is the Director of Business Value Consulting at Khoros. Stark, who was previously a customer experience Director with Nike, leads the company’s BVC group with a clear mandate for growth and customer experience innovation. His unique expertise in building a customer experience program and implementing Khoros CX Insights at one of the world’s largest retail giants is invaluable in understanding configuration and time-to-value for onboarding new clients.
