When Blake asked me to write about how our community manages our groups, I was not sure what to write about. We have had groups for so long at Oracle Cerner that we assumed everyone else does ...
Updated 2 years ago
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Thanks so much for all this! Awesome stuff. I could write a novel with questions and don’t feel you have to answer them all 😂
- How do you moderate the groups?
- What’s the largest group hubs you have? What’s the average?
- How do users find the group hubs? Do you do any recommendations of sorts to drive the right folks to the right groups?
- How do you decide when it’s time to close down a group if it isn’t going anywhere?
- What happens when a group owner ghosts the group?
- How are you measuring success with the groups?
- What’s your archive/delete process look like for old group hubs? Do you delete the nodes and content when done with them?
- Any cool technical customizations you’ve done to make life easier or improving the experience within hubs?
- Are you using email invites or private message invites for hubs? If you’ve tried email, what results have you seen over messaging?
- how big is the team supporting Groups?
- When Khoros has functionality broken like not being able to invite over 1000+ users for months into a hub, how do you work around those bugs/limitations with such a large user base? (If it impacts you at all?)
We’re probably into the 150+ range since launching at the start of the year, and will easily reach that 1000+ range next year as we stop holding back and let users request their own spaces, so very cool to see it being used at scale.