Title Cards (6).png
Having a community superpower is a great goal — but it’s not an endpoint.
Creating a customer engagement platform that runs user groups, events, support, marketing, eLearning, and a community-driven by a growth mindset… that’s the real objective.
In this episode, Scott K. Wilder (skwilderHS), Head of Customer Engagement and Community at HubSpot, discusses evolving a community into a true customer engagement platform.
Check out these resources we mentioned during the podcast:
- Working Backwards by Colin Briar and Bill Carr
- Hotjar or Crazy Egg
To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform.
CoryD_0-1634657092357.png
Looking for the secrets to creating sensational customer experiences?
Check out the CX Confessions: The Customer Experience Show.
Interested in becoming a Titan of Customer Engagement?
Learn about what it takes to ascend to Titan status
