Editor's Note: CarolineS is one of Khoros' top Titans, our community of pros who are skilled at building customer experience programs. Now an independent consultant who helps brands get the mo...
Updated 2 years ago
Version 3.0
Blog Post
Agreed. I'm struggling with this internally right now. Everyone wants the systems to do all the work, and it takes time. A few processes would go a long way to a better experience -- this being one of them.