Editor's Note: CarolineS is one of Khoros' top Titans, our community of pros who are skilled at building customer experience programs. Now an independent consultant who helps brands get the mo...
Updated 2 years ago
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i_am_ryan - we chose the community for the Service Notice blog because our docs system doesn't really have a "blog"-like system for timely updates. The community-based blog allows subscribing and also comments (which we only allow from a select set of employees in this particular blog).
For product updates - there are a few different places for these (e.g. our product itself, sometimes in the primary Meraki blog (which is not (YET?!) hosted on the community), email updates, updates in the documentation articles themselves) - but there is a community home for them as well, a "Feature Announcements" blog: https://community.meraki.com/t5/Feature-Announcements/bg-p/new-features Again, it's handy to do the feature announcements on the community because users can subscribe and employees can comment, and also users can subscribe to individual product-based labels in the blog.
Hope that helps!