Due to the deprecation of X’s (formerly Twitter) v1.1 APIs, the current native NPS/CSAT feedback surveys will no longer function starting June 24. You can now configure your surveys using the new sel...
Published 5 months ago
Version 1.0
Blog Post
Resharing katap 's question from this thread for visibility, but highlighting my own test results.
When selecting a CSAT survey, it gives the user the option to select 1 (low) to 5 (high). However, if a user enters anything other than those numbers ("five", "5-five", "satisfied"), it simply creates a new case for the user - rather than attributing it to the score.
Has Khoros considered an alternative solution for those types of events?