AI Settings: Answer Assist (AA)
Guide to setting up and configuring Answer Assist
Enable Answer Assist
Enable Answer Assist when you are ready for AI answers (or expert suggestions) to appear in selected boards. Answer Assist relies on the CLM knowledge base, so first ensure that the CLM ingestion is complete.
Target Boards (where Answer Assist answers)
AnswerAssist: select Target Boards where AA should generate answers for initial posts.Target Boards determine where Answer Assist runs. Answer Assist watches for new posts in these boards and decides whether to respond.
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Recommendation |
Persona (how the AI appears)
AnswerAssist Persona: display name, tone selection, and preview of how answers will read.Set a Display Name and Tone to match your community style. This will create a new profile for the Answer Assist, the name & tone of which will be reflected in the AI answers displayed to community members. Use the Preview to confirm the voice feels appropriate.
Answer Quality
These settings control when Answer Assist answers and how it chooses sources.
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Setting |
What it controls |
Recommended for initial setup |
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Answer Confidence Threshold |
How confident Answer Assist must be before posting an answer publicly. Higher = fewer answers but higher trust. |
Start around 70%. Increase for strict/official support; decrease slightly for broader coverage. |
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Post Relevance Threshold |
How closely a source post must match the question to be used. |
Start around 60% (or your instance default) and adjust if citations feel off-topic. |
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Answer Length |
Concise vs Medium vs Detailed answer output. |
Medium is recommended (clear but not overwhelming). |
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Answer Delay (hours) |
How long AA waits before answering after a question is posted. |
Set to 0 to see the answers generate immediately; use 24 hours to simulate human-first workflows. |
Citations and Expert Suggestions
Citations and Expert Suggestions: minimum citations, citation style, expert suggestion settings.Use citations to make answers verifiable, and expert suggestions to avoid low-confidence guessing.
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Setting |
What it controls |
Recommended for setup |
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Minimum Number of Citations |
Minimum citations required in each answer. |
Use 2 for an authoritative approach ; 1 is acceptable for lightweight answer gen. |
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Citation Style |
Footnotes vs Inline links. |
Footnotes are usually easier to scan; use Inline links if your users prefer sources embedded in the text. |
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Enable Expert Suggestions |
Shows expert recommendations when confidence is below your threshold. (Banned members are automatically excluded) |
On (recommended). |
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Maximum Number of Experts to Suggest |
How many experts to list. |
3-5 is a good range for testing. |
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Notify Suggested Experts |
Whether suggested experts are notified. (coming in future releases, they’ll be notified both in the community and through mail) |
Off during tesing unless you explicitly want to test notifications. |
In subsequent releases, there will be an option to opt out of Expert notifications entirely.